I treated my wife who's family immigrated from Sicily to a two week trip in September. Having had amazing experiences in Italy - I've been there six times, I was thinking that the same quality, naturally, transfers to the airline since they essentially represent their country. BOY WAS I EVER WRONG!!! The quality of the plane (Chicago to Rome) - (Rome to Palermo) was awful. I upgraded thinking it was going to be spacious and I could barely fit. It was extremely uncomfortable and I'm over six foot. The seats are so packed together like sardines its unreal. The food quality was worse than dog-food and the staff was not very helpful in any way. Its a horrible horrible experience!!

Awful airline. No room to sit. All crammed in. Alot of people in the plane. Felt like a sardine. Airline stewards not accommodating. Never fly again. Stay away!!!

On August 19, my partner and I were returning from Trieste to Madrid with a stopover in Rome on flights AZ1364 and AZ64, which left Trieste at 19:25.

When we arrived in Madrid almost two hours late, we saw that they had lost our suitcase containing all our clothes and we filed a complaint at the airport.

We were going back on vacation on 08/21 early in the morning and we had almost no clothes to take with us, which caused another unforeseen event besides the loss of the suitcase.

When the suitcase arrived at my father's home on 08/21, it was left at the concierge's office because they were out of house and we were already travelling at that time. When my father picked it up, it was damaged and broken.

I opened the claim on their website on the same 21/08 and after 3 emails I still haven't heard from them.

Hello!
My name is Tanya Nassonov. My flight from Tel Aviv to New York (e-ticket 6618908510, reservation code JE2DQW) was canceled by ITA Alitalia.
I requested a refund or a voucher for a new ticket from ITA Alitalia (ITA case #00602010). ITA informed me that the funds for the ticket had been returned to eDreams (I had paid eDreams 791.3 euros for the ticket with my Mastercard and an additional 63 euros for the "cancellation at any reason policy."
eDreams has not responded to my refund requests. I then asked Mastercard to contact eDreams. After a thorough investigation of my case (Mastercard birur-case # 4385773), Mastercard requested a refund from eDreams. Ultimately, eDreams informed Mastercard that I am not eligible for any refund.
I would gratefully accept a voucher from ITA Alitalia for a round trip from Tel Aviv to New York that permits me to travel at a time of my choosing.
Regulations of the U.S. Department of Transportation stipulate that airlines have a legal obligation to provide compensation if they cancel a flight.
Sincerely
Tanya Nassonov
67 years old Math teacher

This is THE worst airway company that I have seen.
1) first the flight was delayed nearly two hours.
2) we missed the connection flight.
3) they did not let us check in online, so we were about to miss the second connection flight (scheduled at a later time)
4) OFCOURSE they lost our baggage.
5) on our way to Rome, they CANCELED our return flight. We will miss the wedding of our best friend. The staff is incredibly rude, not helpful at all.
DO NOT choose this company for your travels in Italy. I hope they suffer the consequences of their actions and I will post this review EVERYWHERE.