I am writing to express my profound disappointment with ITA Airways following a disastrous travel experience.
I booked a business class ticket from Miami to Rome, anticipating an elite travel experience. However, chaos ensued from the moment I arrived at the airport. To my shock, I discovered that my ticket had been canceled because my dad and I share the same name—despite our different birthdates! After an agonizing hour of back and forth with the utterly incompetent staff, we were fortunate enough to secure one remaining business class seat, but it felt like a hollow victory.
At the gate, I learned that one of our so-called “business class” seats didn’t even lie flat—completely undermining the purpose of paying for an upgrade. Upon arriving in Rome, my nightmare continued when I discovered that my return ticket had been canceled without any notification. With no business class options available, I was forced to endure an economy flight back, which is unacceptable after paying for a premium service.
Now, I find myself in a relentless battle for a refund. ITA Airways has been unresponsive and dismissive throughout this process, treating me as if I am invisible. I contacted ITA, only to be directed to Expedia, who confirmed that ITA is refusing to approve my refund.

This entire ordeal has been emotionally and financially draining. If you value your time, money, and sanity, I strongly advise against choosing ITA Airways.

PROS
* Less expensive airline
* Decent flight
* Good boarding procedure
* Good crew
* On time arrival

CONS
* Older airplane
* No food or beverage service
* No in-flight entertainment or magazine
* Not a lot of expansive legroom
* Seat does not recline
* FCO is brightly modern and refurnished and refurbished but it is stiflingly crowded and hot and confusing and unclear and no information or assistance person in sight- the rare isolated information booths were empty and unstaffed

"I VISITED THIS PLACE"...
... because it was the best price for an intermediate stop of TLV to GVA. The flight was fine in Tel Aviv until arrival in FCO Rome (see above). The line to board the connecting flight was long confusing and windy and multiple.

WAS IT WORTH THE COST?
Probably, as it was the least expensive for what I needed

WOULD 'I VISIT THIS PLACE" AGAIN?
Maybe, because i sure didn't enjoy FCO and don't want to transit though there again

ADVICE
* Know that it is no frills- no food and no entertainment
* Beware of FCO

On both legs viz Milan Linate to Rome and the return leg, the boarding process was a nightmare. One delay after another without any hint of an explanation from anyone. Once on board I found that the seats in economy are fit only for exceptionally small people. I am of average size and I have seldom been as uncomfortable in my life. I will most certainly never use this airline again.

I treated my wife who's family immigrated from Sicily to a two week trip in September. Having had amazing experiences in Italy - I've been there six times, I was thinking that the same quality, naturally, transfers to the airline since they essentially represent their country. BOY WAS I EVER WRONG!!! The quality of the plane (Chicago to Rome) - (Rome to Palermo) was awful. I upgraded thinking it was going to be spacious and I could barely fit. It was extremely uncomfortable and I'm over six foot. The seats are so packed together like sardines its unreal. The food quality was worse than dog-food and the staff was not very helpful in any way. Its a horrible horrible experience!!

Awful airline. No room to sit. All crammed in. Alot of people in the plane. Felt like a sardine. Airline stewards not accommodating. Never fly again. Stay away!!!