I purchased 3 round trip tickets departing Miami September 28th and returning October 2nd. We live in the Florida Keys and were hit by Hurricane Irma. Due to the devastation we had to cancel my son and husbands tickets so they can stay home and look after the repairs on the house. We cant leave our dogs here with a sitter as was planned because of the condition our home is in because of the hurricane. When I asked for a refund the agent stated that because the dates of travel are after the 20th she could not refund the fare. She recommended I email Americans customer relations. I did this and received no response. I also messaged them on their Facebook page and received no response. We sure could use the money to replace items lost like washer , dryer etc. This is very disappointing since I have always flown American (US Air).