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“Mr.”
Review of American Airlines


Reviewed 20 January 2018 via mobile

The flight from Antiqua to MIA was excellent on AA. On arrival in MIA the nightmare began. We were told to retrieve our bags, clear customs, and recheck them. It appeared no one told customs we were coming. We stood in line for about 25 min. before we started moving. The customs people told us to proceed to security. The AA staff just stood around chatting with each other, completely ignoring the passengers. We were then herded into a lineup and stood for over an hour. Questions to AA staff were ignored while they were chatting with each other in Spanish. I understand the need for bilingual in Miami, but it should be used when needed not as general conversation.
It took 2 hours to clear security and we went down to gate 60, which was a disaster, I've seen more orderly cattle drives. At boarding time I asked the desk when we would board and was told the flight crew was late and boarding would commence after they arrived. That turned out to be quite a bit later. We finally arrived in JAX after midnight with no explanation from the crew about the delay and no apology. AA's staff was not helpful at all, didn't answer questions and overall lacked the professionalism that we expect from a class airline.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank NOCARE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,561 - 5,565 of 34,879 reviews

Reviewed 20 January 2018

American was the only airline flying this route so we had to use it. It was a short flight and only water as offered. There was no Wi-Fi with cramped legroom. The flight attendants were not very pleasant.

Thank A T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018 via mobile

I have used this airlines multiple times, however my recent trip to New Orleans was the best flight I’ve ever had! The staff is extremely helpful, courteous and attentive to your needs. The flight itself was smooth and uneventful. I am very pleased with their prices and will be flying only with them from now on!

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Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018 via mobile

We flew AA from Orlando to LAX. Even though economy we got blanket, free movies, water/juice/soda/cookies or pretzels regularly through 6 hour flight! Felt very cared for even in the budget economy seats! The plane felt safe and comfortable! We Would fly AA again!

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Thank DustyHollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

From check in at Tucson to our final destination all went well. Boarding was efficient and both flights were on time .

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC