booked to round trips one to Miami for overnight and then to Antigua from Miami. More flight options and better times than from my original destination. Was worth spending a day in Miami and returning in time to make round trip return to my destination.

Lost a brand new, quite expensive tailored suit jacket when my lack of attention lead me to leave it overhead when I got off my flight from PHL to PHX. Went on to Monterey, CA before I realized it. Went online to file the report, was differed to a 3rd party company they're using for lost and found called "Chargerback". Filled out their form, expected to hear nothing at all and had a call back within 12 hours from Chargerback and American who helped me get my suit jacket on to Monterey for a wedding the next day. Really fabulous service and cooperation from the AA/Chargerback team in Phoenix. Can't believe I'm writing a good airline review, but here it is.

I am writing this review in regards to American Airlines booking process rather than an actual flight. We were waiting for the booking window to open for our flight to San Juan, Puerto Rico. We flew this same flight in May 2019 (business class), and it was excellent. We wanted to book this flight again for our next trip (May 2020). When our booking window opened, we were disappointed to see the price had increased by several hundred dollars. We were surprised since we had been monitoring costs for several weeks. But we wanted this flight, so we booked it anyway. Shortly after, we were looking at flight costs using another device, and they were several hundred dollars cheaper. For the same exact flight! Luckily American has a 24-hour cancel/full refund policy, so we cancelled and rebooked immediately, and saved several hundred dollars. I am disappointed that we were punished for looking at flights in advance. And we were logged in as Advantage customers during the booking process! Shame on you, American! This is POOR customer service! My advice to travelers: clear your cookies or use a different device/browser when booking with American.

American Airlines upgraded its planes and they are very nice. The seats seem more comfortable than before and the service provided is still top notch. I'd recommend traveling with this airline.

why can you fly from ft,wayne In to sav much cheaper than flying to clt when you have a stop at clt when going to sav does not make sense that it would cost more