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“Quick Flight & Great Price”
Review of American Airlines


Reviewed 10 March 2020 via mobile

We finally committed to a family trip to London, and first time across the Atlantic. Booking back in October for a March flight we were able to get 4 round trip tickets with seat assignments for under $1,700. 1 checked bag each is included for Trans Atlantic travel.

We left JFK on Friday morning and Terminal 8 was very empty, check in was a breeze, no line at security. There wasn't even a line at STARBUCKS!!!! we arrived about 2 hours early but could have easily done an hour prior with how quick it was. We got some breakfast at McDonald's. It would gave been nice to grace a Priority Pass Lounge option in Terminal 8. They started boarding at 9:30am for our 10:20 flight which was probably 90% full in economy. We had seats 33A-D which seemed about the same as every other economy seat. Pillow and blanket at every seat, seat back entertainment, and standard economy leg room. Seats felt a little more comfortable than a domestic seat.

Winds were in our favor so flight time was only 5:45. Within the first hour of flight they were already out serving the first drink and meal. Beer and wine is complimentary in economy. Meal choice was a chicken, couscous, and veggie entree, or a vegetarian noodle dish. Either served with a cup of salad, roll with butter, cracker with cheese, packaged brownie and small bottle of water. I would have preferred the meal come closer to mid flight as we just had breakfast in the terminal. Meal and cleanup was done by probably 1:30 into the flight. Free entertainment helped the short flight go even quicker. Another drink service came by, and about an hour before landing another small pre made pizza wrap in a box came by. This felt fairly processed and cheap but it's an option if you need to eat before the flight is over. Honestly to me it felt like too much on a 5:45 flight. That's the same length as many Transcons where you only get a snack and 2 drinks. I thin one meal mid flight would have been enough.

We got in early to Heathrow, border control was empty. I wasn't able to use the e-gates with small children but we went straight to an agent with no wait. Bags were already on the carousel when we got to it.

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank pilotman06
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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3,799 - 3,803 of 73,416 reviews

Reviewed 10 March 2020

Flights were on time despite some hiccups; check-in and boarding was smooth and fast; service was ok;

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
2  Thank navinpasari
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020

Flight Attendants were not any more attentive than in Coach! Two-plus hour flight, purchased First Class Tickets and the Flight Attendants can't even ask if you need anything else. American Customer Service continues it's downward spiral.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank esi2randy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020

Flight was on-time going both ways to and from Chicago to Ft. Meyers, FL. Staff was friendly and helpful.

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank goomba0032
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020

Acceptable service in counter and during the flight. Food has good taste and conservation.
Entertainment is not convenient compared with other companies (screen on the seat and not using the customer device with limited free wifi)

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Elisatraveller13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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