While this is certainly a nice place to visit, be advised that (evidently because of damage to the building done by a hurricane in the last couple of years) the airport there is incapable of handling the volume of flights out of there. As a result, we were very late getting on our flight and into the air; and we,and many others, had essentially no chance of making our connecting flight at the Charlotte airport. It would seem that the airlines could schedule flights and connections at more realistic intervals because our flight attendants said things like this happen all the time-But who am I to say: I don’t know the business!
What to do? Be ready for delays at this island if you don’t want to vacation elsewhere, I guess.

American Airlines has kept us in limbo delaying again and again over 10 times. When we try to ask about our flight the attendant yells that she’s not worried about our flight right now. They’re inefficient. At one point they say it’s a lack of crew issue then turn around and say it’s mechanical so they don’t have to reimburse! Horrible. Spent over 50k with them and will actively avoid flying them ever again. This happens too often. At least make a timely decision and be polite!

We booked a flight months in advance for 5 passengers. We were to fly out of Sacramento California at 12:40 pm. We arrive 2 hrs early only to find out, we have missed our 6:00 am flight, WHAT?? No, we tell the clerk flight is at 12:40. Then they tell us your flight was changed and we were notified by e-mail. No, we did not get the email, as we check again right there. American airlines charges all of us $200.00 fee to catch the redeye. We are upset and pay. Upon are return, we dispute the charges and request a refund. After alot of back and forth with "customer service" they only offer vouchers, we we dont want. We ask to speak to manager and "customer service" will not part with that information. We feel this was done by airlines and we should not have to pay. Still requesting a refund and haven see it yet. It is not like we are asking them to pay for the one night hotel or car rental we missed out on. Not a happy customer with this airline.

Having had to change our flight plans unexpectedly we ended up flying with this airline. On boarding we were surprised to see the cabin crew were not wearing any recognisable uniform, looking decidedly unkempt. The attitude of the crew left a lot to be desired and the overall service was unacceptable. I would never fly with this airline again.

Following an accident in St Lucia resulting in surgery to a broken ankle, repatriation to UK was arranged by my insurance company. My 'Fit to Fly' documentation stated that I needed to keep my leg elevated. A flight was arranged with American Airlines, a row of three seats being booked for me and another across the aisle for my husband. When taken out by wheelchair to the plane I was met by a huge ramp which would not accommodate my wheelchair. THe flight had been delayed by 2 hours, passengers had been increasingly agitated in the terminal, fearing missed connections - I was not prepared to be the cause of further delay so I hauled and hopped my way up to the plane, not ideal for a 70 year old. I then hopped to my row to find our seats were immediately behind the first class screen, leg room seats with fixed arm rests. I told the senior cabin crew lady I was supposed to move the arm rests to elevate my legs her response - 'they don't move' and off she went, Had I any breath or energy left I would have asked if anyone would swap for my leg room seats, no good to me at all but I was exhausted, Instead I suffered 3.5 very uncomfortable hours sitting next to 2 empty leg room seats and a hugely swollen and painful leg. Thank goodness for the wonderful wheelchair transfer at Miami Airport and on going BA flight to Heathrow. American Airlines......never again!