The check in was seamless, security was fast. When it was boarding time we had already check our main bags for free due to our Airlines Advantage member ship. That left us with 2 carry on bags. when we boarded, the gate attendant offered to check both bags to the final destination for free. We accepted, as I am visually impaired wand would have wheel chair assistance in Dalles and Lauderdale, FtL. It worked. The connection time in Dallas was close but we were a little early and the connecting gate was about 4 or 5 gates away.
We boarded and we were delayed about 30 minutes due to air condition repairs. Other tan that is was a great trip

While this is certainly a nice place to visit, be advised that (evidently because of damage to the building done by a hurricane in the last couple of years) the airport there is incapable of handling the volume of flights out of there. As a result, we were very late getting on our flight and into the air; and we,and many others, had essentially no chance of making our connecting flight at the Charlotte airport. It would seem that the airlines could schedule flights and connections at more realistic intervals because our flight attendants said things like this happen all the time-But who am I to say: I don’t know the business!
What to do? Be ready for delays at this island if you don’t want to vacation elsewhere, I guess.

American Airlines has kept us in limbo delaying again and again over 10 times. When we try to ask about our flight the attendant yells that she’s not worried about our flight right now. They’re inefficient. At one point they say it’s a lack of crew issue then turn around and say it’s mechanical so they don’t have to reimburse! Horrible. Spent over 50k with them and will actively avoid flying them ever again. This happens too often. At least make a timely decision and be polite!

We booked a flight months in advance for 5 passengers. We were to fly out of Sacramento California at 12:40 pm. We arrive 2 hrs early only to find out, we have missed our 6:00 am flight, WHAT?? No, we tell the clerk flight is at 12:40. Then they tell us your flight was changed and we were notified by e-mail. No, we did not get the email, as we check again right there. American airlines charges all of us $200.00 fee to catch the redeye. We are upset and pay. Upon are return, we dispute the charges and request a refund. After alot of back and forth with "customer service" they only offer vouchers, we we dont want. We ask to speak to manager and "customer service" will not part with that information. We feel this was done by airlines and we should not have to pay. Still requesting a refund and haven see it yet. It is not like we are asking them to pay for the one night hotel or car rental we missed out on. Not a happy customer with this airline.

Having had to change our flight plans unexpectedly we ended up flying with this airline. On boarding we were surprised to see the cabin crew were not wearing any recognisable uniform, looking decidedly unkempt. The attitude of the crew left a lot to be desired and the overall service was unacceptable. I would never fly with this airline again.