Flew from Spokane to Phoenix for a vacation and service was excellent. Direct flight so no layover in Seattle or other airport which was great considering the virus problem being encountered these days. Less chance of crowds.

Our flight (plane) from DFW was excellent- nicely upgraded seats and technologies along with nice service. But, headed back to DFW was on the otherside of the spectrum - older plane and not so stellar service. This may be due to Health concerns and the limited options. However, the flight to west coast are consistently good on both to/from DFW.
Anyone else noticed that as well? Thanks AA.

I spent the money and would have been better off on another airline. Folks, we live in crazy times with coranavirus in the air. I paid for the first class seat so I may be a little safer on a packed flight. What was surprising was the passenger treatment in the first class cabin and the overall quality of the aircraft. The flight attendants seemed on edge, i suppose we all are. The plane did not seem clean and the 1st Class cabin was very tight (more so that say an exit row on the same plane) . In the end be aware of what you're paying for. In this case I payed for 1st class to be treated like a 2nd class citizen.

We flew basic economy, round trip, Philadelphia/Orlando in January 2020. We found a great value in booking 2 seats, and used miles for the third seat. Both flights, American 688 from PHL, and American 1848 to Orlando were on time, flight attendants were friendly.

Basic economy seats require seat assignment either at the airport, or 24 hours before flight time. On the return flight, we were all in the same row, and two of us were seated together.

No complaints! And overall, we American accommodating, and often running on time.

This is the first time I have flown American that I can remember. The people were very kind and the service was great. I don't know that the seats were the most comfortable I've been on but does anybody have a comfortable economy seat??? No!!! So they are all the same I concluded. We enjoyed the flights and the company handled their people well. I sure liked American better than United!!