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“Worst company on the planet”
Review of American Airlines


Reviewed 8 April 2020

We purchased tickets in Nov2019 to travel in Sept 2020 to Rome. In Jan 2020 AA changed our seats from row 8 to row 25 and never advised us. We checked their abysmal website and discovered this ourselves. Sometime later we again checked our ticket status and on their website discovered the flights were cancelled. American Airlines never even sent us an email to advise the cancellation . When we repeatedly requested confirmation of their cancellation they refused.
This is the most offensive and foul corporation for any consumer to suffer through. Fly Any Other airline as American Airlines are true business pigs!

Date of travel: September 2019
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    • In-flight Entertainment
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    • Check-in and boarding
1  Thank 1Nancy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,556 - 1,560 of 71,870 reviews

Reviewed 7 April 2020

Due to convid-19 my business plans were canceled. Including my flight arrangements. I booked through Expedia and could get through to a csr online or on the phone. So I called American Airlines direct. I spoke to the nicest csr.) I wished I could remember her name) and she explained to me that Expedia was down, and even though I was supposed to take care of my canceled plans with Expedia, she would help me any way. She gave me a full refund because my flight was canceled. I appreciated the understanding, the tone of voice and the concern given to me during our verbal encounter via phone. I would fly with American Airlines anytime.

Date of travel: March 2020
Thank Insightful_trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2020

I have flown American for several trips, and not one of them has gotten me to my destination on time. Their business practices when it comes to flight cancellations and delays are criminal. Do NOT fly American. Ever.

Date of travel: August 2019
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1  Thank Allison F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2020

We flew from PIT to MIA on 30 October 2017 and one of our checked cases were damaged beyond repair, I lodged a claim that went unanswered, I contacted in writing and lodged a further four claims over a two month period and still no response. It is now April 2020 and still no response from AA.
AA treat their Customers with contempt and do not value them. There staff are rude at check-in and I will no longer ever fly with AA again.

Date of travel: October 2019
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2  Thank SCNDLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2020

The seating situation has gotten rediculas. Wedged against seat in front is unacceptable. In the greed to get more seats the airlines are stuffing us in. Its not right. I arrived with a big divit in my knee from the map pocket. Makes flying unenjoyable.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank davidbT7821EM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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