I booked roundtrip tickets from Philadelphia to Waco, Texas, using frquent flyer miles. I was saving the miles for a different location but the amount of miles needed to redeem for that trip would have been so high for an 11 hour flight or I could have used less miles and taken 27 hours to get there instead of 11 hours. Therefore, I booked that trip with frquent flyer miles from a competitor airline, using the minimum number of frequent flyer miles and minimum amount of travel time. Once my America Airlines frequent flyer miles are all redeemed, I do not plan on using American Airlines again.
This trip was taken 2/29/20 to 3/3/20, prior to a severe coronavirus outbreak in the US. I was very bothered by the cleanliness of the aircraft. Initially when I sat in my seat, I noticed a used napkin in the seatback in front of me. I wondered how well the plane was cleaned inside, such as emptying seatback pockets, wiping down tray tables, armrests, seats, and headrests. This should always be done, especially when coronavirus was starting to affect the US.
The wifi and inflight entertainment was aweful. Since inflight movies were not accessible, Frozen II was shown in the cabin. I wanted to access wifi, even if I had to purchase it. Wifi connection was unavailable. I didn't bring things to do on the plane since I thought I could select a movie to watch or use wifi. The unavailability of both made my flights seem very long. I am very used to 11 hour flights since I have flown to Hawaii from Newark, New Jersey 17 times. However, having inflight wifi, movies and entertainment can make an 11 hour flight not seem long at all. American's lack of functioning inflight wifi and entertainment made a short trip from Philadelphia to Dallas seem extremely long. American Airlines needs to improve greatly to have customers fly their airline again.