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“BA Service has Nosedived.”
Review of British Airways


Reviewed 3 weeks ago

We have flown BA several times in the last few years, mostly on their City Break deals, and this was our second time with them to Lisbon. It was our first time with BA since they stopped their complimentary cabin service, or - more accurately - since they abandoned any semblance of customer service.

The farce started at the departure gate, where despite having checked in early we were required to check in our cabin-sized bags to the hold. Not much point having the proper bags when dozens of people then board behind you to store their huge bags in the overhead lockers. Significantly, all the people who were singled out in this way were UK passport holders. We had travelled light as we needed to get to our hotel, being on the evening flight we didn't want to be hanging around waiting for bags.

As soon as we were airborne the staff were peddling the food and drink for all they were worth. A group of Americans around us were clearly well on the way when boarding, yet the dozy stewards were happy to keep selling them alcohol no matter how loud and rowdy they became. I had asked for a comment form which arrived just as we were about to land from an apologetic and embarrassed head stewardess. I did mention the drunks but it seems it is now BA policy to sell as much as they can.

The return flight was also a fiasco as far as baggage is concerned, since some passengers were bringing on three or four bags. The cabin crew seem to have given up and there were still bags in the aisle as we taxied.

We flew Ryanair a few weeks before this trip, and although they are bargain basement, they are at least well organised. It is very depressing that the national airline has been dumbed down to Ryanair standard, albeit without their low prices.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Hacendado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,793 - 1,797 of 22,546 reviews

Reviewed 3 weeks ago

Sep 25th, 2017:

I was in bed at 2130 hrs, woke up at 0500 hrs, arrived at the airport at 0555 hrs, hassle at the bag check area, boarding was quick, forget about breakfast not worth it, had a good snooze and arrived in London with time to spare for my next flight

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Stone S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Sep 22nd, 2017:

Oh Pirates yes they rob I!

This is unavoidable otherwise i will give up this flight on Fridays because the fare compared to the meal served is just damn-right a rip-off

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Stone S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Oct 02nd, 2017:

Terrible start to the morning.

Spent ages at the Bag check (No Fast Track for frequent flyers), full flight and boarding was a hard slog.

Not a good start to a long day of flying

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Stone S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Sep 29th, 2017:

My highlight of this flight is that the attendants appeared overworked and simply uninterested.

This flight is always a mix-bag as it's the last flight of the day:-(

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Stone S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC