Part I - Our British Airways flight of origin was delayed causing us to miss our NON-STOP flight out of Chicago to Rome.
Part II -
Redirected to another flight out of Chicago to Rome - mechanical delay = 8 hours
Smaller plane than expected for international flight
Seats we previously chose were not available - stuck on the back row against the wall by the bathrooms - CRAMPED!
Routed through Barcelona Spain
Upon arrival to Barcelona, we checked with ticketing and they did not have us on the passenger roster to Rome - had to beg and plead to get on the flight
Ran to the gate to board for departure
Original arrival in Rome schedule for 10AM; ACTUAL arrival 9PM
NO LUGGAGE upon arrival
The delay caused us to miss meeting our transfer (already paid for)
New transfer = $350
The delay also caused us to miss the last ferry to the island we were meeting friends/staying at (apartment paid for)
New hotel reservation for the night = $75
Our luggage did not arrive until four (4) days later
New clothes = $200
British Airways / American Airlines are pointing the fingers at each other for the delays and refuse to take responsibility for the delays / extra costs / delayed luggage.
Lack of concern, customer service is disturbing. LIVE and LEARN!
Would I use them again? Never say never - they wouldn't be my first choice but if I had to . . .
Was our trip spoiled? We were in ITALY - come on!!!