BA could make the check in journey for PT customers a lot better.
You have to submit your COVID documents online prior to check in, which includes the PT passenger locator form. BUT you can’t submit your passenger locator form without a seat number, but you can’t get a seat number without checking in. It’s a vicious cycle that could so easily be avoided if they just let everyone choose their seats prior to check in so at least you can submit the locator form. Also during COVID people don’t want to be randomly allocated a seat, you want to try and sit with your family where possible.