So getting another "Your flight has been canceled" message I am getting a bit frustrated. Since I am travelling home with kids in Covid times it's a bit much to repeatedly change your trip including the hotels, car rent etc. If the message wasn't about cancel it was about another change spending 10 hours instead of 2 in Heathrow for transiting. First time travelling with British Airway and surely the last. And then we haven't even start our travel.

Due to covid we were hesitant to fly but the seats were well spaced and we did not have anybody sitting too close.

How is it that BA.Com website can "sell" you tickets at one prices, which you accept and proceed and then when you come to pay by card the website keeps you on a permanent hold until you give up, ring customer services to be told that the price has gone UP £100.00, whilst in the process of paying!! Terrible

On arrival I was barked by a little upstart for being on the wrong que. I had done nothing to upset anybody and it went downhill from there. Staff all rude and unhelpful and swanning around like Peacocks showing off their uniforms. First and last time I will ever travel British ways - I have never experienced customer service like it. It was so bad I expected a Jeremy Beadle type character to suddenly emerge to tell me it I was a joke and I was on candid camera. i have never complained about anything in my life but this experience was so awful I just had to say something

What a joke!!! My family and I have been traveling with BA for a long time now but their service lately is disgraceful!

First they cancelled our flight (2 months before) and did not inform us. I just randomly checked their website for flight details 3 weeks before take off and saw that they had cancelled both inbound and outbound flights. I called them to find out, and then they said they had sent me a cancellation email 2 months prior which I never received. I asked the agent to confirm which email address it was sent to and it was indeed mine but the email never landed. They offered to put us on a different flight but not a direct flight which was what we paid for.

We reluctantly accepted after 3 attempts of tying to find direct flights. When I called them back to confirm our travel date, I was then told that our travel information could not be found in the system. I was passed from pillar to post. I was on the phone 7x in one day to different agents and I was still being told that they don’t have my information. I wondered how they were able to access my information 2 weeks prior and all of a sudden the information had disappeared. They claimed it was apparently due to GDPR/data protection.

The call center agents were very unhelpful apart from 1. Their process with travel agent is wack! I am just so disappointed in their service. Up until now no one has been able to resolve my issue. What a shame British Airways !!!