Travel with my dog. They told me to book my ticket and contact AIG the company that does the bookings for British Airways flights. Emails calls and still not been able to book my dogs flight. Had to go with another company and British aways won't refund me my money only give me a voucher to fly with the another tome. They lies to me. I'd I could give them less than one star I would.

So getting another "Your flight has been canceled" message I am getting a bit frustrated. Since I am travelling home with kids in Covid times it's a bit much to repeatedly change your trip including the hotels, car rent etc. If the message wasn't about cancel it was about another change spending 10 hours instead of 2 in Heathrow for transiting. First time travelling with British Airway and surely the last. And then we haven't even start our travel.

Due to covid we were hesitant to fly but the seats were well spaced and we did not have anybody sitting too close.

How is it that BA.Com website can "sell" you tickets at one prices, which you accept and proceed and then when you come to pay by card the website keeps you on a permanent hold until you give up, ring customer services to be told that the price has gone UP £100.00, whilst in the process of paying!! Terrible

On arrival I was barked by a little upstart for being on the wrong que. I had done nothing to upset anybody and it went downhill from there. Staff all rude and unhelpful and swanning around like Peacocks showing off their uniforms. First and last time I will ever travel British ways - I have never experienced customer service like it. It was so bad I expected a Jeremy Beadle type character to suddenly emerge to tell me it I was a joke and I was on candid camera. i have never complained about anything in my life but this experience was so awful I just had to say something