Before today my review would have been 0 but she changed everything. She was super amazing at the airport at 9am for a 1pm flight. Every other BA Staff should emulate her. She was helpful from the first minute I approached her. I had been on phone with BA customer service for 2 weeks and got no where. I was passed around. We got to the airport 6 hrs before the flight. Then mum Covid test came out as failed 24hrs to flight. She helped with everything. She waited until we got a new result that came at 11.59 and flight check in closed at 12. She called everybody to make sure my Mum, sister and 2 months old nephew got on the flight. GOD BLESS YOU MS KAUR. May you find favour in everything you do.

I was traveling with my wife (Note: in business class/club world) from Seattle to Bangalore via connecting flight in London and we reserved our seats together while booking the tickets. But mysteriously they changed it later and when we got our boarding pass, they assigned 11h and 5d. Called several times but they couldn't do anything and gave us wierd explanations like may be some one else needed those seats and there are no other seats together available. When we boarded, the whole plane was empty and still they didn't allow us to seat together. When we arrived in Bangalore (India), we had to wait 4-5 hours for covid results, looks like this is required only from passengers coming from UK and SA and again they didn't tell use anything related to this. Stay away from BA and avoid UK for connecting flight.

Escaped for a short break in June (lockdown), and BA really do seem to have pulled their socks up and realised that they do need to compete for passengers by improving their services.
There was noticeable welcome at Heathrow and on the aircraft both ways: albeit that the endlessly repeated "welcome back" did get a bit irritating. Clean plane, friendly and efficient staff, and early both ways.
It felt like BA of 20 years ago: can they keep it up?

The flight was not full and I had no one sitting next to me. I managed to have a nap and relax during the flight. BA also offered a snack and hand sanitizer. It was a pleasant flight

I flew with my 4-years old to London. BA is providing you with hand sanitizer and wipes. They only give you packed food and all the plane crew had a face mask.
I felt very safe while traveling with them.