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“Impossible to claim refund”
Review of British Airways


Reviewed 5 August 2021

The voucher I was given for a cancelled flight during the covid outbreak requires you to phone them to redeem it. After being on hold for 45 minutes I was told they couldn't find my details on the system and point me to fill out the claims form on the website. Seems like they've designed the process of claiming the refund with as much friction as possible to prevent you from claiming it.

Date of travel: August 2021
    • Customer service
    • Value for money
Thank daniellD2020KV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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475 - 479 of 55,397 reviews

Reviewed 5 August 2021

I went on a 5 hour flight on BA and all they offered us was a packet of crisps and a TINY bottle of water. I mean come on if I knew I would have made sandwiches. To make it worse they don’t even sell sandwiches on the flight . All they had was peanuts and more crisps . This is a national airline ???! Easy jet is 100 times better . Shame on you .

Date of travel: August 2021
1  Thank mohammadhU1651TM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 August 2021

They promise you can change your booking if your circumstances change, this is a lie, the online option is not available they tell you to call the customer service number and then after this they play an automated message saying they have other customers with higher priority and hang up on you, now stuck abroad without any help from my airline, never again British Airway. Had better service from EasyJet.

Date of travel: August 2021
Thank jonathanpK5778RY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 August 2021

I booked a flight through a agent. My agent trip.com are telling me to contcat british airways to have my flight chnages. I have request over 20 flight dates and i know seats on the flights are available as i have an open ticket with trip.co and british airwasy i didnt think i would have this much trouble having a new flight changed. My original flight has to be cancelled as i needed to attend my dads funeral. Now i am in a situation where i have lost over £850, i am unable to say goodbye to my father and a open ticket i cant seem to book a flight with. The whole situation has been stressful and upsetting to say the least and i cant believe i am being ping ponged against the travel agent and airline who both are telling me it is nothing to do with them but my money has been easily taken.

Date of travel: July 2021
Thank Nikki171010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 July 2021

Was unable to use my trip because a Pandemic but British Airways would only give me a voucher for a future trip. I wasn’t happy but they sold me on the idea because they partner with many other airlines so I didn’t press the issue. I just tried to use it on American Airlines and British Airways said I couldn’t because at least part of the trip has to be on British Airways. WHAT LIARS!!!! Everyone I’ve ever talked to was understanding and gave everyone I know money back because again it was a world wide PANDEMIC NOT THEM!!!

Date of travel: August 2020
Thank Roving728576
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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