Soooo, "The best airline in the world" this is the fourth time I have flown with you and I must applaud you on your amazing consistency. That is consistently rubbish !
I have now been delayed for 4 hours on a transatlantic flight which I appreciate happens, but you tried to inform me via test to my UK cell with no +44 prefix, knowing I am here as you flew me in. So I never got the message.The staff are polite and help full, but completely un prepared. Are Lingus and a host of other airlines consistently out perform you. You survive on the "imagined" reputation you enjoy. As My old school reports frequently stated, "could do better!"
tI expect no response to this post, God knows you have bigger problems to sort.