Check in was OK but we were told by a Customer Service Manager that due to "some issue", we could not use the Business Class Lounge. As a disabled passenger, that was a blow. We were given a voucher for just over $50 to spend on food and drink and warned about outlets that don't accept the vouchers. Basically only one outlet accepts the voucher where you can get food and drink, but they refuse to charge alcohol to it. The food was luke-warm burgers and chips - horrid. The wait for that was 30 mins after queuing to get in to the place for 20 mins. We witnessed a huge argument about lack of service between an American customer and a waitress. The flight was late too. Once on board, it was clear the staff were exhausted. They made mistakes with orders, forgot orders and were generally not as good as usual. Breakfast was like something from McDonalds - an Egg McMuffin. Horrible. We booked our flights using Avios, paying £700 each in taxes and fees in addition, and the tickets are coded to reflect this. Is this the reason we were denied the lounge and given a sub-standard service at Chicago O'Hare? Whatever the reason, I won't be flying BA next time because we were assured of a premium service but the experience was not premium.

Travelling the other way from London to Chicago, we did get to use the lounge at Heathrow but it was clear the food offering is "to a price" so very restricted compared to pre-Covid. It was far from premium but at least we were away from the crowds and noise of the airport. For someone like me with extreme sensitivity to noise and bright lights, the lounge is a crucial part of the flying experience.

Went to select a seat which was free, asked to pay €20 to choose a seat.
Then emailed and asked to book in hand bagage free of charge because they do not have the space in Cabin.. no thanks, I travel light for a reason. Then at gate asked to check in bag. If no then get yourself to back of cue.. rude Staff who think they can talk to you like a god knows what.. sort it out!!!

Worst flight I have ever been on, staff were rude, got the wrong food, pressed the service button 45 minutes for someone to come. Plane was filthy, seating configuration was dangerous, I was flying backwards. Table was unsafe overall a nightmare avoid like the plague.

Was originally booked on BA connecting flight back to sg. But flight from geneva to london was delayed repeatedly and they put us to SQ. This was not an issue until we lost a luggage upon reaching sg. So stupid! Will never fly with BA again.

Arrived early and check-in bag drop wasn't open, When it opened there was a huge queue, no separate bag drop, so queued for almost 2 hours, No BA staff at check in
to help. No time to buy a breakfast and no food other than a cereal bar on the plane. Very poor legroom on the flight. Flight was late due to late passengers from slow check-in so almost missed my train to Cardiff, again no time top buy food. Overall a poor experience. Crew were friendly but didnt do anything.