We were appalled to find that the Business Class seats are exactly the same as economy but with no one sitting in the middle of the 3 seater row, despite being shown a 2 seater plan online when choosing our seats.

We specifically chose business class for the extra leg room and comfort as my mother has mobility issues.
We have always flown with Royal Jordanian, who has such high standards and this was our first time flying with BA.

No extra leg room, no screens therefore no in-flight entertainment, no amenity kit, the arm rest was even broken and wouldn’t stay up, we had to scrunch up a plastic bag and stuff it next to the arm rest to stop it from falling back down! There was no wifi as suggested and we were served cheese that was so past it’s expiration date that it had dried up! These are basic things that should be provided in Business Class, and if not, an explanation of this given prior to booking at the very least.

Three other people were complaining about the condition of the seats before we’d even departed.
We were told by cabin crew that this smaller aircraft is used for short-haul flights as of 4 years ago. However a larger aircraft with higher spec is used for Tel Aviv which is actually a shorter distance than Amman!

On complaining to BA, their customer service offered a ridiculously small e-voucher?! As if this compensates for our horrendous experience, as if we’d even consider using BA again.

Absolutely awful, clearly no care for customer retention.

While booking flights my flight was inadvertently booked 3 times due to lack of sleep .
My error was noticed after there 24 hour time limit . To bad , out of luck . British would have been fully aware the same person with same passport was booked 3 times. if anything they should have been contacting me , There business class service is a joke go with the discount airlines for 1/4 the price .

I flew business (Club World) which gives you a few extra perks.
Lounge access (relax prior to boarding).
Priority boarding (meaning we could settle in to the seats and relax prior to take off).
The seat is a standard seat in a 3 -3 set up but in Business, the middle seat is blanked off which therefore gives you more room for your elbows.
The overhead storage facility is fairly large; one per two seats, there was no rearranging of other people’s baggage required.
The in-flight entertainment system is non existent.
Unlike the flight from LHR to BRU on BA0392, the seats had power adapters fitted to the seats (I do not know if this applies to the Economy seats) and Wi-Fi was available at a cost too.
The crew were courteous, helpful, making sure all our needs were catered for, from drinks & food options to asking if everything was okay.

We have just returned from a trip to NYC. Flew with BA from London Heathrow to JFK and returned from Newark to Heathrow.
The flights were on time, the cabin crew were excellent. Great seats, with plenty of leg room. Good movie choices and entertainment. The food was decent. Overall, we were very satisfied with out flights and will definitely fly with BA in the future.

4* place and service.
I dont understand why people mourn but i found the BA lounge @ Edinburgh aiport to be pretty decent.
Space - big lounge
Cleanliness Good
Food- Hot breakfast with reasonable choices
. . . . Lunch reasonable hot dishes option with veggie soup
Hot & Cold beverages - Plenty options
Staff friendliness good
Toilets clean
Happy to use this Lounge again