We were appalled to find that the Business Class seats are exactly the same as economy but with no one sitting in the middle of the 3 seater row, despite being shown a 2 seater plan online when choosing our seats.
We specifically chose business class for the extra leg room and comfort as my mother has mobility issues.
We have always flown with Royal Jordanian, who has such high standards and this was our first time flying with BA.
No extra leg room, no screens therefore no in-flight entertainment, no amenity kit, the arm rest was even broken and wouldn’t stay up, we had to scrunch up a plastic bag and stuff it next to the arm rest to stop it from falling back down! There was no wifi as suggested and we were served cheese that was so past it’s expiration date that it had dried up! These are basic things that should be provided in Business Class, and if not, an explanation of this given prior to booking at the very least.
Three other people were complaining about the condition of the seats before we’d even departed.
We were told by cabin crew that this smaller aircraft is used for short-haul flights as of 4 years ago. However a larger aircraft with higher spec is used for Tel Aviv which is actually a shorter distance than Amman!
On complaining to BA, their customer service offered a ridiculously small e-voucher?! As if this compensates for our horrendous experience, as if we’d even consider using BA again.
Absolutely awful, clearly no care for customer retention.