We've just completed two 11 hour sectors in World Traveller Plus. (Both on B777-300ER aircraft). The service bears little resemblance to that promoted on their website.

There are plus points. The separate check in at T5 is less crowded, and boarding is before World Traveller. The seats are more widely spaced and comfortable. The food as served was hot and tasty.

Sadly it ends there. Cabin service, aside from the two meal services, is non existent. Far worse than World Traveller. The advertised 'glass of sparkling wine' after take off did not appear on either sector. When asked for one during the drinks round a barely chilled quarter bottle eventually arrived. When poured is was a dark brown colour and flat. At least thirty minutes after pressing the call bell a surly cabin crew member arrived. Her reply to our complaint was 'we have no more'. She then left without offering any alternative.

One quarter bottle of wine is offered before the main meal, and a small bottle of water is on the tray. After this service there is nothing more from the crew until the second meal service. No one patrols the cabin. No one answers the call bell. The second meal on the first sector was breakfast, which was perfectly acceptable but there was no tea or coffee offered.

On the return sector once again no sparkling wine was offered, and when asked none was available. Wine for the meal was offered during the drinks round and was warm by the time the email arrived. No more is available. When asked for a liqueur (as offered on the menu card) with coffee it was not available on the trolley but was promised. After 30 minutes I decided to visit the aft galley to ask again. All for members of the crew were standing around eating. There were trays of what looked me ready poured wine, beer and water laid out for World Traveller passengers to help themselves. Wine which we had previously been told was not available. My request for two Baileys and ice was met by 'we don't have any'. I asked for the purser to come to our seats. A few minutes later two Baileys (no ice) were miraculously found!

The second meal service began with no drinks offered. When asked for wine the crew replied 'the bars are closed'. This was 2hours and 30 minutes before landing. When challenged on this it changed to 'we’ve run out, it’s a small aircraft (B777-300ER!)’. Of course, a glance back into the World Traveller cabin revealed many enjoying their wine with the meal.

There are two obvious causes for these shortcomings. One is the fact that the World Traveller Plus cabin is serviced from the aft galley, as is World Traveller. The fact that they are separated by a curtain means that for the cabin crew it is ‘out of sight, out of mind’. The other issue is that no cabin crew are given specific responsibility for their cabin. In addition it is common practice for crews during the pre flight briefing to decide what level of service they will provide. The sparkling wine after take off is clearly deemed too hard. There is a third factor which is hardly new. Most cabin crew in the legacy airline world don’t answer call bells. Period. Hence the ‘snacks and beverages bought to your seat’ service promoted on the BA website simply doesn’t happen.

So, in conclusion. Seats good, food acceptable, service non existent. Think very carefully before you pay the extra.

We were appalled to find that the Business Class seats are exactly the same as economy but with no one sitting in the middle of the 3 seater row, despite being shown a 2 seater plan online when choosing our seats.

We specifically chose business class for the extra leg room and comfort as my mother has mobility issues.
We have always flown with Royal Jordanian, who has such high standards and this was our first time flying with BA.

No extra leg room, no screens therefore no in-flight entertainment, no amenity kit, the arm rest was even broken and wouldn’t stay up, we had to scrunch up a plastic bag and stuff it next to the arm rest to stop it from falling back down! There was no wifi as suggested and we were served cheese that was so past it’s expiration date that it had dried up! These are basic things that should be provided in Business Class, and if not, an explanation of this given prior to booking at the very least.

Three other people were complaining about the condition of the seats before we’d even departed.
We were told by cabin crew that this smaller aircraft is used for short-haul flights as of 4 years ago. However a larger aircraft with higher spec is used for Tel Aviv which is actually a shorter distance than Amman!

On complaining to BA, their customer service offered a ridiculously small e-voucher?! As if this compensates for our horrendous experience, as if we’d even consider using BA again.

Absolutely awful, clearly no care for customer retention.

While booking flights my flight was inadvertently booked 3 times due to lack of sleep .
My error was noticed after there 24 hour time limit . To bad , out of luck . British would have been fully aware the same person with same passport was booked 3 times. if anything they should have been contacting me , There business class service is a joke go with the discount airlines for 1/4 the price .

I flew business (Club World) which gives you a few extra perks.
Lounge access (relax prior to boarding).
Priority boarding (meaning we could settle in to the seats and relax prior to take off).
The seat is a standard seat in a 3 -3 set up but in Business, the middle seat is blanked off which therefore gives you more room for your elbows.
The overhead storage facility is fairly large; one per two seats, there was no rearranging of other people’s baggage required.
The in-flight entertainment system is non existent.
Unlike the flight from LHR to BRU on BA0392, the seats had power adapters fitted to the seats (I do not know if this applies to the Economy seats) and Wi-Fi was available at a cost too.
The crew were courteous, helpful, making sure all our needs were catered for, from drinks & food options to asking if everything was okay.

We have just returned from a trip to NYC. Flew with BA from London Heathrow to JFK and returned from Newark to Heathrow.
The flights were on time, the cabin crew were excellent. Great seats, with plenty of leg room. Good movie choices and entertainment. The food was decent. Overall, we were very satisfied with out flights and will definitely fly with BA in the future.