Service was slow, lacklustre and an awful experience for what’s supposed to be an Airline that sets the standards. The airplane food was horrendous. The app is horrible to use and dysfunctional.

Customer service contact centre is non- existent. Trying to get through someone that is a human, isn’t worth the hassle. You can only speak to automated service bot machine that hangs up on you after so many selections.

Emirates & Virgin Atlantic, I’ll be using from now on. I have one more return business class flight to Malaga, and after that I won’t be using BA again.

Virgin and Emirates seem to have their service and flights on point with great quality.

Canceling a flight and getting your money back is a nightmare!
Never fly again or book with British Airways. The most difficult company to get what needs to be done.....Never again!

We went as a family trip. We missed our outgoing flight which they did not help with . Representative was rude and stated should be on time. Our previous flight was delayed and that was thru United. They not only charged me again for the outbound flight but the inbound too. I paid in total for business class to sit in economy. BA itself is late so many times . No compensation and no empathy in words even. It used to be one of the best airlines and now its one of the worst.

I paid for a business-class seat ten months in advance. When I got to the departure gate, my boarding pass was denied and flagged. I was told that they oversold the flight and that I was voluntarily downgraded because I was a single passenger. I could either accept the downgraded seat or not get on the flight. They were extremely rude and uncaring. They do not honor tickets when they mess up. They pick someone to screw over. I was traveling for work and did not have the luxury of choosing a later flight. I was forced to spend 10+ hours on an international flight to get to work as scheduled in a middle premium economy seat. British Airways isn't trustworthy, nor do they care about their patrons. They did not offer any compensation or a refund. I was told I would have to call and file a complaint.

Customer service is impossible to reach. The automated voicemail hangs up and so does the chat. I cannot get a refund for the flight that they cancelled at the last minute.