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“Rude staff from check-in to landing”
Review of Brussels Airlines


Reviewed 7 February 2018

This is the first time I have booked with this airline and unless absolutely necessary, I will not be booking again. We checked in at Manchester airport by originally attempting to use the machines. One froze so we moved to a second, also broken. We didn’t go to the desk as there were two counters showing Brussels Airlines, one was a bag drop and one was for business class. However we approached a gentleman sat under a different airline counter and asked for advice, we were snubbed and responded to sarcastically as if we weee stupid; bad start. We were then told both flights (MAN-BRU-FCO) were full and we were unable to take our cabins bags on board and they had to be checked through free of charge. Although a little annoyed as it meant a wait on our final arrival, we understood and checked through. This also happened on both return sectors so obviously they have an issue with cabin space and carrier on luggage.
The planes themselves are very old, do not sound healthy at all and their cabin divide is pointless. In “Bizz&class” you don’t get any extra legroom, you get a meal/snack and the middle seat left empty.
The on board cabin crew were rude, unattentive and had appalling information about connecting flights despite 75% of the passengers continuing throug Brussels.

Our return flight, we disembarked, were transported by bus to another terminal, queued to get back through passport control, ran through the airport to make a connection that we were late for due to the late arrival of the first flight, to board the exact same plane we’d just exited!!! On disembarking the plane I was also rudely pushed out the way by the pilot flinging his coat on.

Overall, an unpleasant experience during all aspects of my journey. Wouldn’t recommend and wouldn’t travel again unless absolutely necessary.

1  Thank 186Sophiep94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 February 2018

NEVER FLY BRUSSLES AIRLINES. Lost my brother and my luggage for 6 days I’m Israel. Apparently left it at our original takeoff point in New York. Terrible delayes on the flights. I filed a claim to get reimbursed for essentials purchased while our luggage was lost. Customer relations department only responds over email apparently, no phone calls. Feeling like the money will never be reimbursed. Other friends suitcases had the wheels broken off, luggage tags stolen, and one suitcase was so damaged it wouldn’t zip closed and must have traveled half open the whole way home! When returning home, asked the flight attendant at the check in desk what they could do to insure our bags wouldn’t get lost again. They looked at us and said “would it really be that bad if you bag gets lost for a few days?” EXCUSE ME, you lose your bag for 6 days by an airline that clearly doesn’t care, and see how you feel. I will never fly, nor let anyone I know fly Brussles Airlines ever again.

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2  Thank jessicallincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2018

Cannot make any complaints about the actual flights but the cost of the tickets were a complete ripoff. I could fly to the USA for the same price of return ticket. Stop their monoploy.

    • Seat comfort
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    • Value for money
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1  Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018

Got on plane hen had to get off, plane replaced and the new one, was not new, it was just OK. then coming back they cancelled the flight. probably wont go on themagain

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018 via mobile

Booked a Brussels Airlines ticket for a flight operated by BMI under the impression (from the numerous emails from Brussels Airlines) that I could add luggage "up to four hours before departure". Tried to add a bag online four days prior to departure - no luck. Phoned customer services who (rather aggressively) denied responsibility and said BMI would be able to add the bag. Phoned BMI customer services who denied responsibility. Phoned Brussels airlines and then had to sit on hold for 20 minutes whilst Brussels Airlines phoned Bmi so that they could check what the policy was!

Be warned: if you fly on a Brussels Airlines flight operated by BMI and don't book your baggage when booking the flight you will be charged 100 euros per bag to be paid at the airport. Complete breach of the terms of sale when booking.

Aggressive customer services, delayed flights and no transparency.

If considering your options, definitely get the Eurostar or drive or get a coach or walk (and swim) before flying with Brussels Airlines.

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
Thank readmymind03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC