It was my first flight with Brussels Airlines. I even didn't know I will fly with them, because I bought a ticket through Austrian Airlines. The first information was that the flight is delayed. It was about 1 and a half hour late. The second surprise was that even for a water you have to pay! When I fly with Austrian, I can get any beverage I want and I receive a small snack as well. Here - nothing. Even we were delayed. No complimentary coffee, no tea, no water. They even had some problems with card payments.. The flight was ok, but I definitely expected more!