We used this company twice recently and both times it was such an awful experience!
Plane was dirty and dried up old food on the little tables. Not enough brochures for every passenger- few people had to share one. The staff are extremely miserable and rude, very unhelpful and badmouthing their customers in Bulgarian language.
NONE OF THE CREW EVER SMILED!!!
After one trolley service we asked if we could have more drinks, to which they said “we are finished! We are counting our money! “ in a very stroppy voice. I wanted a bottle of water and they refused it to me!
Only one toilet to be used by passengers and there was a constant queue during the whole flight! This was not fun when you are traveling with children! The cleanliness is another matter!
On the way back from our trip was disappointing again! There was a delay about 40 minutes. Only one person checking people in! Took forever! Again staff were extremely rude and miserable and so unhelpful! Very unprofessional behaviour and discriminatory towards a passenger with social needs. Again not enough brochures- only one between the row of 3 passengers. The menu choice is very limited and lots of things were out of stock. I purchased some noodles and I as given and tiny spoon to eat my noodles with, that was challenging! Asked if I could have a fork- the answer was again that they “ ran out “
I know this is a budget air line but this was the worst experience I have ever had!
PS. I am Bulgarian and this was embracing and sad for me to witness from the staff and the way they treated the customers that are paying for their salary. I hope someone reads the reviews and make some changes because I will not be using this company again and I am probably not the only one….Other budget airlines provide much better services and the staff are polite and happy to help.
Very disappointed ex customer

There is no customer service! The flight was delayed by more than 4 hours, and they refused to give us any reason why, or when/if another flight was planned. They owe us compensation for this (according to the European Commission Regulations), but they never replied to our requests,
If possible, AVOID THIS AIRLINE!

After talking to Bulgaria air on the phone(they are hard to reach) I paid for 23kg baggage but upon arrival I was told the baggage wasn’t included so I had to pay again! Now I am trying to reach them on the phone for 2 days! No success! Stay away from that company!

On 19th of July we had a flight form Paris (CDG)to Varna through Sofia.So we had two flights-the first one from Paris to Sofia and the next one from Sofia to Varna.We were 4 people travelling together.
The flight Paris-Sofia was scheduled for 10:15 a.m. and expected at 12:00-12:20 noon so the flight is approximately 2hours and 20minutes.The flight was delayed by 2 hours so we took off at 12:00 noon and landed around 14:30 p.m.
Our next flight from Sofia to Varna was scheduled for 15:00p.m.As it was a connecting flight with the same airline company normally they should wait for us because IT WASNT OUR FAULT that the previous flight was delayed.We did everything we could to arrive at the gate as fast as possible.Then we got to the gate it was still opened.There were two employees telling us they could not let us get on the plane.According to them we weren’t on the list for that flight.THIS IS IMPOSSIBLE.We had bought our tickets a few months before the flight and we even got a boarding passes form Paris airport earlier in the morning.They insisted that we’re were not on the list and told us that we were scheduled for the next flight at 8p.m.Except us 4 there were 10 more people with the same problem.Some of them were foreigners,families with kids .Probably the airline company had resold our tickets to other passengers.Because I could not agree that the plane would take off with more than 10 empty seats.And even more I do not belive that this error is due to a world system crash.Because the official version they gave us was “there’s a system crash in the whole world , in all of the airports”.Yes,there was such crash worldwide but this had nothing to do with it.
The 2 employees told us to go to the check in in order to receive more information.
As we arrived at the check in desk the lady working there so called ,,supervisor “shouted at us and called boarder police.She had the worst attitude ever and treated us as animals and criminals instead of clients.It was the border police who gave us much more information that the ,,supervisor” herself.
The employe and the check in desk kept the offensive attitude and told us the first possible flight she could put us on is at 14:30 p.m. the next day.So 24 hours later….Even though there was a flight at 8pm the same day and another one early in the next morning but we were put on a flight scheduled for 14:30 on 20th of July(24 hours later)While we were still arguing with this extremely rude employe a woman with a little boy (she was one of the others in the same situation)tried to say something on the topic.The rude employe’s response was:”I’m not talking to you”.
As a some kind of compensation we were accommodated in a hotel.
The next day when we arrived at the airport.The flight got delayed by 1hour and 30minutes.They kept us waiting with zero information about the flight.Istead of 14:30 pm the plane took of at 16:00pm.
Am beyond disappointed and offended.I’m a customer,I’m paying hundred of euros for those flights and I did not deserve such a rude and disrespectful attitude.As someone with self respect and someone who values it’s time and money I WOULD NOT RECOMMEND Bulgarian airlines.

The single most horrible airline, our flight was delayed for over 6 hours with out even being able to buy food or water since everything was closed at the airport.
They never reached out to offer any compensation or anything.
Avoid if possible.