Do not book with Bulgaria air. Just don't. Their customer service is so bad and i feel scammed. They did not help me at all and got my booking wrong. I paid extra for a service and they refused to help me, answer my calls and answer my emails. They do not care at all. If I could give them zero stars I would.

Was transferring from Rome to Larnaca through Sofia Bulgaria . The lady at the gate was so rude it was almost unbelievable! All I was doing was asking her questions about my luggage and she practically told me to shut up each time. She then said if I didn’t stop talking I wouldn’t be allowed on the plane. As a customer and business class no less you would think the staff would be trained to treat their customers like it courtesy and as a human being with respect! I was concern my luggage would not be put in the flight due to the short transfer time. Terrible service, I will never use this airline Infact I doubt I will ever visit Bulgaria after this.

Terrible staff! Worst service that I've ever experienced!!!!!! Very rude to pregnant women and zero respect to the people.

I made a complaint about these two months before and nobody has answer me till now.My complaint num 047-W-20194/28.07.24.On two flights from Sofia to Palma and from Palma to Sofia flight was late for 2.5 hours.Nobody cares about these company they are last hole on earth.When we got on plane to Sofia every one was fighting about their sits, people dont wont to sit they were rude.Flight attendant blond one in economy class was doing nothing, just standing on side.We lost our slot and waited more in plane. Our captain was Dimitar and there were 3 stuardes one blond and one brinette in economy class and blond one who was main attendant in front.our problem was with the blond one in economy class.So you see how terible is Air Bulgaria their stuff even dont wear names on their uniforms so i have to explain these way.Me my children and my housband were on our sits together. attendant came and demanded from my son to stand from his sit because of ather bulgarian family to be sited together.Isad no, because we are also family and we are on our sits together.Minuts later she put her water jacket on my sit to explain the procedure in case of emergency.She didnt ask me anything the jacket was on my shoulders.In that moment I didnt understand what was she doing but when they started to serve lunch, she just jump us me and my kids.She didnt give us to eat.First i mean it was a mistake but no she give all the plane to eat only 3 of us didnt get anything.I was very ill in the moment and no I regret that i didnt talk to main attendant and told her what was going on.I felt miserable we were on milion other aeroplanes all around the world and always trited with respect from staff.I told her colege brinete what has hapened and she gave us sendviches.We are never gonna fligt with these company and we are gonna tell everybody we know about what happend.In normal companie they should check about what ther staff are doing, but obviosly not in Bulgaria Air.They will loose a lot of clients because of their rude, bad stuff.And at the end of our flight nobody from stuff is saying goodbye to the passingers like other company do.So I dont give even 0 to these company.

Always delays.. always blaming that they are waiting some "flight documents"... Used 3 times for 2 months, 3 times delays.. unfortunately, there's no other option for short-distance flights in Bulgaria..