I will say this was, by far, the worst experience I have ever had flying...and I fly frequently. Two flights cancelled with no notification. The desk work(Flora) in Boston has to be the rudest and most apathetic person I have ever dealt with in Customer Service. However, the only light on this mess was the Station Supervisor, Diane. She showed much compassion and tried hard to connect my flight. I will never fly Cape Air again...Disgusting Service overall...but thank you to Diane for being concerned about purchasing customers' well-being...Shame on Flora for even thinking you deserve a job working with the public.