I booked my fight 1,5 months in advance. Direct flight Phoenix to Frankfurt. I kept getting emails about my flights changing, adding layovers (Seattle)... ok fine. 3 Days before my outbound flight I get an email with partial cancellations, as in no flight from Seattle to Phoenix. OK... and now what? I call them to ask, gentleman interrupts me as soon as I begin to tell him the reason Im calling, asking me for a booking number. I give him that and he immediately offers a refund. I havent even told him why Im calling yet! When I asked if they could find another connecting flight he says no and offered a train ticket. Since the day I booked, they have been a pain. 5 Flight changes until they finally cancelled parts of it, 3 days before, then gave me attitude. I cancelled the whole thing and booked elsewhere last minute.