Copa was picked as a cheap airline to get my family from Dulles to San Jose, Costa Rica. Going in, I did not have high hopes for flying on a Panamanian airline, but Copa's service blew those thoughts almost immediately from my mind. We were fed and given drinks almost constantly on every flight I've ridden on with them, even an hour-long flight between Costa Rica and Panama, all while we were in Economy Class! Some of their newer Boeing jets have TVs on the backs of their seats for all passengers' enjoyments as well.

We have flown Copa many times now and we joined their mileage club because we like the service on the flights so well. The planes are in good shape. They have well trained staff and the flights are economical. There are cheaper carriers but not better value. We like that they even leave early if everyone is there. They keep schedules very well. We will continue to fly with them as much as possible.

Nothing special but perfectly decent business class product with a flight that left and arrived on time; Kind of like US domestic first

First and last time I ever fly Copa Airlines. We arrived at the airport 2.5 hours prior to boarding time and we STILL had to run to our gate. I don't know what takes this company so long to check people in. Copa check in was the only check in area that had a completely full line because they spend like 10 minutes per passenger checking them in. We thought it may be only LAX that had this issue but nope, same thing happened on the way back. Another issue, we had a layover in Panama City. We bought our original ticket for 12:26pm, which would be a 1.5 hr layover. We get our tickets from Costa Rica, get on the plane to Panama only to find out that they moved it to a 4pm departure. Never told us anything. It was then that we made sense of a comment the check in agent told us. When she was taking her time getting us checked in, she said "oh, you changed your reservation", my boyfriend and I looked at each other and said "no we didn't". Then she looked at us and didn't even explain her comment, she proceeded with what she was doing. I do take blame that we didn't ask what she meant but if your guests don't know about a change, the reasonable thing to do was explain that it did change by 4 hours. Once we discovered the change, we talked to an agent in Panama and he said they had "told us" that they delayed the flight 2 months ago. My boyfriend nor I ever received such communication. We told the agent this and he claimed that the airline emailed and called every passenger to notify them of the change. Huge BS. I am a frequent traveler for both leisure and business and travel very often internationally. Never in my travel have I experienced the level of incompetence that this airline has. Even Spirit in the US ranks 10x better. Dont hesitate to spend the extra $$ for a better airline. It'll be worth it.

The first time I used these airline I traveled with my 4 kids and theirs system located me on the emergency exit so at the counter I had to wait over 1 hour and they could not fix it but told me to do inside because they will not departure until we have other seats and then I had to ask people inside the cabin to change seats with me and kids, their staff was incompetent. They couldn’t do it themselves. It happened both ways.