First and last time I ever fly Copa Airlines. We arrived at the airport 2.5 hours prior to boarding time and we STILL had to run to our gate. I don't know what takes this company so long to check people in. Copa check in was the only check in area that had a completely full line because they spend like 10 minutes per passenger checking them in. We thought it may be only LAX that had this issue but nope, same thing happened on the way back. Another issue, we had a layover in Panama City. We bought our original ticket for 12:26pm, which would be a 1.5 hr layover. We get our tickets from Costa Rica, get on the plane to Panama only to find out that they moved it to a 4pm departure. Never told us anything. It was then that we made sense of a comment the check in agent told us. When she was taking her time getting us checked in, she said "oh, you changed your reservation", my boyfriend and I looked at each other and said "no we didn't". Then she looked at us and didn't even explain her comment, she proceeded with what she was doing. I do take blame that we didn't ask what she meant but if your guests don't know about a change, the reasonable thing to do was explain that it did change by 4 hours. Once we discovered the change, we talked to an agent in Panama and he said they had "told us" that they delayed the flight 2 months ago. My boyfriend nor I ever received such communication. We told the agent this and he claimed that the airline emailed and called every passenger to notify them of the change. Huge BS. I am a frequent traveler for both leisure and business and travel very often internationally. Never in my travel have I experienced the level of incompetence that this airline has. Even Spirit in the US ranks 10x better. Dont hesitate to spend the extra $$ for a better airline. It'll be worth it.