By my experience of the last 24 hours, Delta has evidently adopted a policy of not being immediately or even quickly available to customers when they call to make reservations, or changes to existing reservations. In the five times I've tried to deal with an existing reservation - even trying at midnite my time - a recording has urged me to leave a call back request that will be fulfilled one to two hours later. If I choose to stay on the line, I am given the same time expectation. I am currently re-planning an afternoon while waiting for a call back that will come at an indeterminate time between one and two hours from now. Five times because I have had to consult with my travel partner to make decisions while she too has a life to live other than sitting around waiting for Delta to get its act together.
I understand that airlines are trying to move us away from talking to real people and interacting online, but the problem I'm dealing with is caused by ambiguous (actually misleading) information on their website, and the lack of a way to deal with it.
This can't be an ultimately successful business method. I've learned to avoid Delta the next time. I am a real person, and need to be able to talk to real people when dealing with problems related to what will be a multi-thousand dollar purchase with this airline.