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“Terrible”
Review of easyJet


Reviewed 2 September 2020

7 cancelled fights only option given was to transfer flight to later date no contact no advice nothing about a claim and how to do it now contacted customer services regarding reimbursement of costs new flight etc , well customer services are terrible sorry guys so unhelpful and stupid I don’t take these comments lightly but you deserve to be the fist to shut permanently no common sense the first part of business is treat your customers right In this case you haven’t my rating for you is zero crap crap crap

Date of travel: April 2020
1  Thank davidbV476HU
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Reviewed 2 September 2020 via mobile

We had a brilliant flight with easyJet and the best bit was we landed 45 minutes early, the flight was smooth and the service was brilliant. The crew were very conscientious about everyone wearing their masks and we really couldn’t fault a thing .

Date of travel: August 2020
2  Thank Sally-Anne Q
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 August 2020

Don't normally do flight reviews but the cabin crew of flight EZY6271 are worthy of a mention and a commendation. Four very cantankerous passengers took exception to the requirement for wearing facemasks! They were very verbal and offensive both to the cabin crew and passengers around them (who they were putting at risk). The cabin staff worked exceptionally hard to contain the situation during the flight and the cabin manager showed great presence of mind in dealing with the four. I assume the captain radio ahead and the four were removed from the plane by police immediately upon our arrival. Given the Covid 19 situtaion I can't praise the crew of this flight enough. WELL DONE ALL. Your efforts were appreciated. Thank you.

Date of travel: August 2020
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1  Thank thepostie2010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 August 2020 via mobile

Booked a late flight to Faro when the airbridge was reinstated. The App is easy to use.
The flight was very efficient, with all safety measures adhered to.....and it was ahead of schedule
Definitely recommend

Date of travel: August 2020
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    • Value for money
2  Thank JanetC2029
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 August 2020

Given that the airline industry is in turmoil and many staff are losing their jobs you would think that staff would do everything they could to ensure flights are safe. However on the return journey staff could not be bothered and did not challenge passengers once about not wearing face coverings. Announcements were made but there were at least 7 opportunities where crew passed through the cabin and could have told passengers to wear their face covering properly. They just couldn't be bothered.

Date of travel: August 2020
    • Seat comfort
    • Customer service
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    • Value for money
3  Thank kimmy12CambridgeUK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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