I expected a very rough experience based on other reviews. Even jewish people complain a lot about this airline, but my experience was amazing.
Yes, they interrogate you, but not in a bad way, everything has a reason and everyone's safety must be on top as they do.
Food is delicious, smooth streaming service, and same comfort as most western airlines.
Certanly will use this airline over any other when traveling to/from Israel

A few months after I contacted customer service for reimbursement for a flight that I missed due to circumstanced at airport out of my control, I never got a response other than an automatic response which was irrelevant to my request. Nevertheless I followed the instructions and replied to this email and got a message that the mailbox was inactive.

They canceled our trip over a year ago. We still do not have a refund. They do not answer your request. Totally incompetent company. You cannot talk to anyone. Only send emails and they never respond. They have $2000 dollars of our money.

Don’t book .. flight canceled in July until now failed to refund. Elal will not answer your phone calls or emails .

This flight was booked in January 2020. It was cancelled in June because of COVID 19. It was ubderstandable. Usually cancellations are reimbursed 30 days for senior travellers. So the law has been changes, even that could be understood.El Al promised to handle these debts when activity is back. We have had offers for flights since September, shopping suggestions using mileage, but no reimbursement or any news until Sep. 30. A choice was offered and we chose reimbursement over a voucher. Ever since then, in spite of them flying and selling tickets not a cent was paid!!! STAY AWAY FROM THIS AIRLINE!