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“Pleasant experience” 5 of 5 bubbles
Review of Emirates


Level Contributor
127 reviews
22 helpful votes
“Pleasant experience”
5 of 5 bubbles Reviewed 4 August 2016

Flew to Europe so it was the longest flight I've ever been on but Emirates made it a pleasant one with diverse in-flight entertainment, helpful staff, a spacious cabin and more.

  • Travelled September 2015
    • 4 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Food and Beverage
    • 5 of 5 bubbles
      Legroom
    • 5 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 4 of 5 bubbles
      Value for money
    • 5 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank twiinklex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ljubljana
Level Contributor
22 reviews
13 helpful votes
“Such an arrogance”
2 of 5 bubbles Reviewed 4 August 2016

We were traveling as a family of four and of course we wanted to sit toghether. When we asked for sits at check-in and were told that we could not sit together on this fly, maybe on the next (we had two stops). So we didn't get boarding passes for whole trip, we had to wait for them on each stop and still didn't get sits together and I can not understand why, because the plane was half empty! And the same was on the way form Vienna to Beijing. Really disappointed. We make a longer trip each year and this was first time we couldn't get sits together. I will never fly with them again.

  • Travelled September 2015
    • 3 of 5 bubbles
      Seat comfort
    • 2 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Food and Beverage
    • 3 of 5 bubbles
      Legroom
    • 3 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 3 of 5 bubbles
      Value for money
    • 2 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Zdenka37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
135 reviews
65 helpful votes
“Spectacularly Good”
5 of 5 bubbles Reviewed 4 August 2016

The excellent service provided by Emirates starts from the moment you are standing, waiting with your luggage for the Emirates chauffeur to come and take you to the airport. He dropped us off just outside Emirates check-in directly opposite the desk.
Check in-was really easy and the check in staff made sure that we knew where we were going.
Once through security, we enjoyed the benefits of the Emirates lounge and had a delicious lunch with drinks.
When the flight was called there was absolutely no problem with boarding and no delays - the only minor hitch was that one passenger who had managed to board early decided that she preferred one of our seats to the one she had booked and had made herself at home. She was swiftly but politely evicted by the cabin crew and order was restored.
Flying business class on the A380 with Emirates is a luxury experience of the ultimate order and probably would be the only way I could tolerate travelling the distance to Australia.
I would always fly Emirates if I had the opportunity.

Travel Tip: Avoid flying in the remaining Boing 777-800 planes Emirates have. They are not up to it.
See more travel tips
  • Travelled January 2016
    • 5 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Food and Beverage
    • 5 of 5 bubbles
      Legroom
    • 5 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 5 of 5 bubbles
      Value for money
    • 5 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire, England
Level Contributor
48 reviews
55 helpful votes
“Usual Good Emirates Service”
4 of 5 bubbles Reviewed 4 August 2016

Business class seating on the A380s used on both sectors of this trip is excellent as is the selection of entertainment. The only area that lets Emirates down a little is the service and food quality, whilst this is OK, it is not up there with the best.

  • Travelled June 2016
    • 5 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Food and Beverage
    • 5 of 5 bubbles
      Legroom
    • 5 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 4 of 5 bubbles
      Value for money
    • 5 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Visionary47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
101 reviews
74 helpful votes
“Well run and efficient”
4 of 5 bubbles Reviewed 4 August 2016

Thus is a well run airline with a very efficient ground operations process from check in to boarding. The economy seating is well equipped with power and entertainment, albeit slightly tight for my height. Food on the fight was average but I recognize that I was in economy. The flight transfer in Abu Dhabi was exceptional easy.

  • Travelled September 2015
    • 3 of 5 bubbles
      Seat comfort
    • 4 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Food and Beverage
    • 3 of 5 bubbles
      Legroom
    • 4 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 5 of 5 bubbles
      Value for money
    • 5 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank VKXAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC