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“Great flight and communication and taxi booked through emirates using cartrawler outstanding!”
Review of Emirates


Reviewed 2 weeks ago via mobile

We flew with emirates from Birmingham to Vietnam with a connecting flight in Dubai. On board staff, particularly on the Birmingham to Dubai leg were outstanding. They engaged and gave us some useful information about where we were going, were friendly and helpful. They were ok on the second leg of flight but a bit grumpier. Maybe it was because it was the night flight. We booked taxi to our hotel with cartrawler via emirates and have to say were outstanding. Our flight was a little late landing, then had to wait for over an hour for our bags in Vietnam (this was ground staff at airport and not emirates fault). The taxi waited nearly 2 hours from our scheduled collection time (which he was only expected to wait 45 minutes) and delivered us to our hotel with a smile after a very long flight. Extremely grateful.

Thank Linda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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502 - 506 of 36,559 reviews

Reviewed 2 weeks ago

Always enjoyed Emirates but not this time . The usual friendly service was definitely not up to scratch. It was slow, and it was almost as though the crew were doing you a favour on one of our flights we requested a pre dinner drink which took forever to arrive . The trolley either stopped at the row in front of us , or stopped a row behind us, It was really frustrating . So much so that one of the passengers made a bit of scene, which didn't go down well..
Our return flight a week later May 4 was the same from the check in where the ground crew were very off hand , The air crew were miserable too. definitely not up to their usual standards.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Tweet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

The aircraft was quite a sight from the seats, food, cabin space and in-house entertainment (IMC). The movies kept me entertained the entire flight and there was so much to choose from. Can't wait for another flight on Emirates.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I have travelled with many airlines and needed mobility assistance around the airport. No problem, you go on-line and fill in a mobility form. In my case I really need assistance around the airport, but can walk up stairs. I have had no problems in the past with Virgin, FlyBe and Logan Air. I have flown many times with Emirates, and have found them really good in the past. So there should be no problem, right? Wrong! I couldn't find an on-line form, so asked my travel agent, Travel Bag, to arrange assistance with Emirates. They told me they had contacted Emirates. I asked for something in writing as it is handy to show to the mobility assistance people at the airport. They told me that Emirates had refused to send this and that assistance had been denied! Because I had reserved seats in the Upper Deck, they could not provide mobility assistance! Furthermore, they actually asked why I could walk up stairs, but not walk long distances?! Travel Bag could not believe this, but could not get anybody at Emirates would would actually listen to them! I have now spoken to somebody twice and they seem totally incapable of listening to what I am saying! I've contacted them on FB and Twitter also. I paid £240 extra to reserve the seats on the Upper Deck, the only seats where my wife and I can sit together in a two. I really do not undertand their position on this - I can walk up the stairs, and if the plane was on the tarmac I would have to walk up stairs anyway. Certainly more than I will to get to the Upper Deck! Once I'm up there I will be there for the 7 hour duration of the flight! The toilets are up there, so I would not have to go down and back up for the toilets. Even if I did it would not be a problem! Yesterday Emirates social media reiterated that I must change my seats if I wanted assistance, and that they could do this if I wanted! I told them NOT to change my seats! I phoned Birmingham Airport, gave them my flight details to reserve assistance myself. They asked if I needed help on the stairs, and I said no! Easy? Emirates have told me that I do not have assistance in Birmingham or Dubai!! I am now worried that they have phoned Birmingham airport and cancelled the assistance I have booked! Would they really be that petty? I suppose I would like to think not, but you never know! I am now actually going to have to phone the mobility assistance at Dubai airport to arrange my own transport because Emirates will not do this! They have backed themselves into a corner, and are bizarely refusing to listen to what I am saying or consider what I need. Every disability should be assesed individually. This really is disability discrimination. Emirates are effectively saying that I cannot have mobility assistance around the airport because I want seats on the Upper Deck! But I do not have a problem with stairs! I do have a problem limping for hours around what is a huge airport!

1  Thank Jeff_Windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Loved every minute of my flight, never flew with Emirates before, it was wonderful I am almost 6 foot, but had plenty of leg room, the food was delicious the service first class, couldn't fault a thing the entertainment and in flight film choices were great, I went to the loo several times and one of the bathrooms was huge, you could have swung a cat in it !! if you wanted any thing you just rang your bell and the attendant would come and look after you, did have a bit of excitement there was a women travelling on her own about 8 rows in front who was getting very drunk and when the attendents wouldn't give her any more alchol she was not a happy bunny and kicked off big style, for hours she moaned shouted and swore and eventually went to sleep, it was quite entertaining,

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank anitaj22017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC