I have never in my life experience such a horrible customer service like Emirates has. You can only communicate through an online form. They take weeks to get back to you and only give excuses. There's nobody else to speak to about this but this online form. I don't even care that the flight attendance sucked during our flight in business class. They disappeared or were shortstaffed or something. That wasn't the problem. The problem is is that they badly damaged one of my luggage. My luggage was only two weeks old, and there was tears and rips all over it. They won't own up to it, they won't reimburse me for it, they give nothing but excuses. I've never disliked an airline more than them, and I will never fly with them ever again. BEWARE of their lack of accountability and horrible communication with customer service if you were to ever have an issue with your flight or luggage.

Very bad airline ,they checked in different seat for my wife by themselves,they canot fix it!
They refused to make upgrade to make both of us sit together ,useless customer service especially the agent Alaa, and supervisor Mohamed
Flight dubai to jeddah(13/2/25)

Most horrible experience we’ve had ever. Awful food. Awful flight service. Awful service. Check in a nightmare. Flight crew miserable. Try getting a drink… no chance! One glass of wine with food, that’s it! Don’t even think about asking for anything! Another drink…. No chance. Boarding a joke. Can’t hear a thing announcing wise. I’d seriously consider other long haul airlines. Staff are so reluctant. Chaotic boarding/exit. I’m afraid I thought emirates were class , not anymore. Back with them on 25 th dreading it even though just arrived!

Paid for an upgrade then didn’t get it!
We were offered an upgrade to Premium Economy Hong Kong to London Heathrow on Emirates app
Pressed accept, paid, confirmation came through with only one portion of the flight upgraded.
No help from online staff, just told to put in a complaint on our return.
Have been told by one of their agent s answering our complaint that we should have checked that the offer was available on their website???
Ludicrous!
Shocking customer service and a scam from what I thought was a reputable company, obviously not!

We travel every year and while it is no bad company to fly with, it is not family friendly. You need to be very cautious when flying with small kids.

While it is probably ok if you go with just one kid, we travel frequently with 1 adult and 3 kids. You need to be very careful especially if you booked a basic fare that has no seat selection.

Imagine you booked several thousand tickets to Dubai and at check in you realize that your 2 year old will be seated separately from you on a 14 hour flight. I bet you will just abandon flying in this case.
Like how 2 year olds, 8 y old and 10y olds can be separated from their parents on such a long flight.

They have a theoretical policy that they will try to seat kids under 13 with adults but it is not guaranteed and in practice what are the chances that they will have 4 open seats at check in?

Yes, close to zero and when I contacted them asking for complimentary seat selection sooner to avoid risk they said that the only option is to purchase the seats and indirectly confirmed that there is no guarantee that we will be able to seat with kids.

Interesting that if you travel with infants on laps they will allow you to choose seats for free.

If you travel with infants, infants are not getting any food during the flight. RIDICULOUS! it is 25% of adult fare and why not supply meals for infants. No normal or kids' meals, not even any other food! you literally will have to share your food with your 2yo kiddo on the 14h flight.

Again, overall no bad airline but their kids and family policies are typical lowcoster, they would never try to accommodate you, they are very strict on their policies and dont really care about you, what a shame.

Be prepared and you should be good.