Being Etihad Silver member for more than 11 years however; my experience on 12 December 2017 from Abu Dhabi to Cairo was the worst ever. I have tried etihad airways many many times and now unfortunately I ensure their service goes down and their staff are very unprofessional and simply not customer oriented or cares about their customers. Lack of customer respect!!
Let me be more specific because what I have experienced is worth writing and unexpected from a reputable airways like Etihad:
1- I got a seat a non- reclining seat in front of the exits row and I was traveling with my two kids. So I asked to change the seat because I have a back-pain problem and the passenger in front of me was turning all of his seat on my legs so I was squeezed but unfortunately they said we can’t do any thing to you although the plan was not full.
2- Surprisly; I requested a crew help for more than 35 minutes no one came to me I pressed on the light twice and again the plane was not full!! “Cindy” from the crew came to me and I politely and quietly asked her that I am waiting for more than 35 minutes and I did not continue what I am saying then she left nervous and with a sad face she left me and I told her you did not know what I am asking however; she left after 5 more minutes the cabinet crew named Samir came to me sadly asking what do you want and I said I am Air sick I am just asking for panadol for more than 45 minutes honestly; he reacted quickly and got me the panadol and apologize for Cindy behavior and told me she is overwhelmed!!! And she refused to work for more than 30 minutes!!!
I can’t expect this attitude or unprofessional behavior from Etihad employees as they are representing a big reputatble airways not themselves. They should consider proper training and teaching their staff how to be more customer oriented. We felt disregarded and unvalued. My 10 years girls told me they are very rude and not smiling to the customer!!! We realize many customers experienced delays and similar complaints recently with Etihad. I would hope that the management will consider my complaint for future improvement.