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“Flight cancelled but money not refunded (10 weeks)”
Review of Finnair


Reviewed 19 May 2020

We can be sympathetic with airlines in times of coronavirus but not with this company. I paid for our trip to Japan back in January but it was later ( obviously ) cancelled because of the coronavirus restriction (indeed none of my flights took off). They initially agreed to refund the tickets within 4 weeks, then 8 weeks , ... now it is 10 weeks. They were very quick in taking our money but refunding is a problem now.

Once the crisis will be over, we will remember about this FINNAIR!

Date of travel: April 2020
6  Thank n_opfnline
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Reviewed 15 May 2020 via mobile

I am fine with the Finnair staff did not issue me the boarding pass due to the visa regulations, but the so called “supervisor” in the check-in service was filled with superiority and snobbishness when talking to me. As a young Asian lady, I felt being disrespected and overlooked by him which I wonder how he earn respect with this kind of attitude.

However, the Finnair customers service staff and other check-In staff I encountered were friendly and helpful. I hope there are more staff like them in the company.

Date of travel: May 2020
2  Thank kalorecao
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 May 2020

During our trip Finnair lost our luggage for 3 days, and their representative told us we would get a spend budget to buy essentials, so we bought essentially and then he miss-informed us telling us we can get our money back by sending the receipts to an email when we get home. We followed his instructions when we got home (more than a month later) and then when we never got a response we called the airlines and they refused to give us our money back because it was not within the “21 days” something their representative never explained to us (even though we asked). In the meantime they put a Finnair sticker all over my plastic luggage that would not come off, causing me to have to throw my almost new luggage out...they refused to pay for that too. Not impressed with the awful experience I had with Finnair. I fly often and have used many airlines but this is by far one of the worst experiences.

Date of travel: December 2019
1  Thank darija93
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 April 2020

After a long but enjoyable birthday trip to Tokyo, I took the train down to Narita Airport to catch my early-morning Finnair flight to Helsinki - and from there, back to Madrid.

Boarding was slightly chaotic, but that was because the boarding area was under serious renovations which made general queuing nearly impossible. A pillow, blanket, headphones and for the first time ever, a bottle of Evian mineral water were waiting for me at my seat for this 10-hour flight. Seat was slightly hard but not too much (don't expect to sleep a lot though).

Staff were very friendly and spoke English to an almost native level. In flight entertainment was chock full of movies, TV shows and music playlists. Food was excellent and between each meal a BoB service was available (do note that the prices were quite steep however). The plane was brand new so everything was more or less squeaky clean. It was also fresh, unlike the Iberia flight I had taken while travelling towards Japan. The bathroom was basic but again, clean.

We arrived slightly ahead of schedule at Helsinki and security/immigration was quick - soon I was boarding my second and last flight to Madrid (operated by Iberia on behalf of Finnair).

Finnair offered an excellent, almost business-like service at a reasonable price (650 euro roundtrip). I would absolutely, undoubtedly fly with them again in the near future.

Date of travel: November 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Vasconium
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 April 2020

Seriously finnair the day you went bankruptcy. Everyone will celebrate.

Owe money pay money. 1 month and ignored. Go bankrupt better since you cant pay debts.

Date of travel: April 2020
5  Thank Wayneangwx87
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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