I booked the holiday on Hawaiian Airline website in January, now I need to cancel it due to corona virus concern. I rang Hawaiian Airline and was give the contact number 1800 920 051 . However I rang 3 times and each time waiting time over 60 minutes but issue still not resolved. The online itinerary cannot be open and website just not functioning properly.
And here is the logic from Hawaiian Airline:
No it's not our responsibility because you booked through Hawaiian Airline Vacation not Hawaiian Airline (same website)
No we don't have a email you can send your request to and if you fill up the request on our website it takes 7 days for someone to even look at it so you are still better off keep calling the 1800 number although now waiting time is 2 hours but just keep waiting until someone may answer one day.
As it's getting to travel date, I need to cancel this URGENTLY. Can someone please advice how to cancel my booking??
Need urgent reply asap I'm sick of waiting for phone to be connected for over two hour this is terrible customer service experience!!!