In March 2020 i was meant to travel to Hawaii however had to cancel my trip due to COVID-19. I requested a refund which took weeks and week to get approved. Its now December 2020 when i am writing this and i am still waiting on my refund thanks to the lack of respect and care for their customers. I have made a countless number of follow ups over the phone and via emails and not once has a member of the customer service team been able to properly assist me, they just give false information and continue to make mistakes delaying the issue more and more. This has honestly been the worst customer service experience i have ever received, all i want is my money back and HA just continue to avoid giving my money back by the day.