After a long flight from SFO to Tokyo, my boyfriend and I were sure we were going to miss our connecting flight to New Chitose (20 minutes to clear customs, transfer bags, and make it to our new gate). This was the last flight of the night. Upon leaving the plane, a JAL agent was waiting for me and my boyfriend (with a printed sign with our names). She said she knew we had a tight connection and rushed us through customs, grabbed our bags for us, and her and a couple other agents helped us navigate to our connecting flight. They literally carried our bags and ran with us through the airport. In the US, not only would we have missed our flight, but our bags definitely would not have made it. This was hands down the most amazing customer service experience! Japan Airlines for the win!!