We booked a flight to Thailand through JAL for a trip in Dec 2021. JAL cancelled a connecting flight due to Covid, making the trip impossible, offered no alternative , so we requested a refund, just as they state on their website.
JAL refuses to respond after 2WEEKS of requests!!! This is the worst customer service I have ever experienced in my life. They take your money, do not provide the service promised, and just keep your money.
I will never fly JAL again!!! Worst company, no wonder they needed a government bailout.