We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shall never travel again given a choice!!”
Review of Jet Airways


Reviewed 29 June 2018

I travelled on 22 Jun 2018 and there was a very rude person on checkin counter. He made me weigh the cabin baggage and checkin baggage and tried to extort Rs 2000 for 4 kg more.
He made me throw a Philips mixer grinder, Paradise Biriyani that I was taking for my friends at Manipal.
Actually, more than the charges, his attitude was RUDE. He did not guide me to a bin for throwing items, and prevented me from putting items in bin at counter. HE was doing this to everyone.
I am a student, and I get extra baggage in Indigo, so I shall book there, shall NEVER travel again by Jet.
My family, relative and friends all know this and they would think twice before booking on Jet. They will get what they deserve.
Archit Gupta
JP no. 270618596

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank AnupamSaurabh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Jet Airways, responded to this reviewResponded 29 June 2018

Hi Archit, we are concerned to hear about your experience. We do however appreciate your honest feedback as it helps us improve our services. We've certainly shared your feedback with our team for internal review. Hope we'll have another opportunity to serve you better in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (9,212)
Traveller rating
Traveller type
Time of year
Language

515 - 519 of 9,212 reviews

Reviewed 29 June 2018

Jet Airways provide you the best time slots that allows you to get the most out of your schedule. For me the flight has been reliable and puncutal, though for some routes and time slots the punctuality is an issue

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Vishal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Jet Airways, responded to this reviewResponded 29 June 2018

Hello Vishal,

We appreciate you taking the time to drop in a quick review of your experience with us. Thank you very much for the kind words & valuable feedback! We look forward to serving you again soon.

Cheers!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018

Travel date was 28th April 2018. Take off - landing both were flawless.Flight was right in time. As it was an economy class journey so leg space as well as seating comfort were in line with this class. We traveled back to Delhi by KLM from Amsterdam in same type of aircraft and found no difference, rather food quality in Jet is better suited to our Indian taste.In flight services were good specially food and drinks/beverages. Jetscreen wifi O.K. I also used their Lounge at Delhi Airport- it is also good. Overall a comfortable journey as per expectation.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank D_Agasty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Jet Airways, responded to this reviewResponded 29 June 2018

Hello,

We appreciate you taking the time to drop in a quick review of your experience with us. Thank you very much for the kind words & valuable feedback! We look forward to serving you again soon.

Cheers!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018

I have been travelling with Jet On and Off,The service has become baaaaaaaaaaaaad...quality of snacks/food has slowly become pathetic.Staff seems to be disinterested...I dont know why it is not good after having being premium at one time

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Ravi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Jet Airways, responded to this reviewResponded 29 June 2018

Hi Ravi, we are concerned to hear about your experience. We do however appreciate your honest feedback as it helps us improve our services. We've certainly shared your feedback with our team for internal review. Hope we'll have another opportunity to serve you better in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018

Travelled on 28th of June 2018, on flight 9W 690 from Delhi IGI to SVPIA Ahmedabad.

We had arrived from Jodhpur on Jet Airways flight 9W 732 and thus had our check-in baggage through checked-in till Ahmedabad. Also, we had our boarding passes along with us. Thus, we didn't check in our bags at the counters at Delhi, but instead just went through the security check at Domestic Transfers Section.

Since flight was delayed over 50 mins, we had approx. 1 hr 20 mins to kill at the Delhi Airport Terminal 3. So, we just roamed around the airport and ate at Vaango (a south-Indian restaurant).

Boarding was efficient. On-board experience, however, was slightly marred by the hard seats with old cushioning and old-looking appearance of the aircraft. Well, though the aircraft may be old (ours was 12 years old), refurbishment can be done to make it look better and modern.

Another point I'd like to mention was the quantity of food given. In the previous Jet flight which was in late afternoon, a sandwich, Kitkat and water (along with imli) was given. Fine, for that was actually snack time.

In this flight which departed the runway at 8:40 pm (instead of 7:10 pm), instead of an expected full-fledged dinner from a full-service carrier, the crew just gave a roti-wrap, a small chocolate pastry and water. In their int'l flights, they do give full-fledged dinners/lunches. The same can be replicated on domestic flights. Otherwise, they would lose their business to other full-service carriers like Vistara and Air India which provide way-better meals in terms of quality and quantity.

Crew was smiling and helpful.

Nevertheless, recommended.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank sharadshrimali61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle D, Manager at Jet Airways, responded to this reviewResponded 29 June 2018

Hello, we appreciate you taking the time to drop in a quick review of your experience with us. Thank you very much for the kind words & valuable feedback! We look forward to serving you again soon. Cheers!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC