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“Excellent customer service on the ground and in the air:-)”
Review of Jet2.com


Reviewed 2 weeks ago

Jet2 staff were helpful, right from the moment we arrived at Birmingham Airport, guiding us to the right check in desk, and ensuring that passengers had any assistance or guidance. Cabin crew on both the flights to and from Krakow delivered an excellent service, and seemed motivated, cheerful, and impeccably presented. It was a pleasure to fly with an airline that, at least on this occasion, appears to genuinely value its customers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank moorhousewren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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548 - 552 of 13,128 reviews

Reviewed 2 weeks ago via mobile

Travelled with them for the first time and will not hesistate to book through them again. The flight was on time, the check in staff and onboard staff were very helpful. It was easy to get through to customer services and they keep you well informed about transfer details whilst abroad as well.

Thank Potteryfarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

On time, great service and smartly dressed happy staff. Booked extra leg room a very comfortable flight. No frills and no entertainment.

Thank Serbia57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Flew out and back to Majorca with Jet2. First time we have used them. Will certainly be taking more flights with this airline. Much better than Ryanair or Easyjet.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jimbo190947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Flight to Palma using Jet2.

First time ever and pleasantly surprised with the level of service and quality of the flight although it does help with a less then 2 and a half hours trip.

Having been flying to Europe for over 30 years It’s finally seems that the majority of short flights to Europe ( less than 3 hours ) are usually comfortable and generally on time

Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC