We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Short European Flight”
Review of KLM Royal Dutch Airlines


Reviewed 20 September 2017

Good Flight for a couple of hours. No difference to any other short haul flight. It depart and arrived on time

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Duminda_r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (13,550)
Traveller rating
Traveller type
Time of year
Language
  • More languages

919 - 923 of 13,551 reviews

Reviewed 19 September 2017

Off to a bad start, KLM mixed up our seating so that my wife and would not be seated together. Took almost 35 min for the cabin crew to fix this. They forgot to serve the take off drink to our side of the cabin and instead of serving the main course of food seat by seat the cabin crew those to serve one side of the cabin and then run back to serve the other side, normaly they should serve row by row. Passenger next to us had a brooken seat which meant that i couldn't go down 180 degree as a flatbed. No wi-fi onboard and poor quality of sound and picture for entertainment sreen. First course of food was excellent, main course looked terribel and was served messed up on the tray.KLM signature cocktail scored big, excellent taste. Cabin crew took very long time, re-acting on service call. All in all, not worth the price compaired to other airliners.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JSNielsen1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

Honestly we were stop at the gate due to a transit visa issue (visa needed to transfer between two terminals in LHR which was not know to us and airline as excluded under their general terms didn't gave any clue of this).

So we didn't fly in this flight and change the route to different airline to return to Sri Lanka. We were suppose to fly in this flight as a part of code sharing of Sri Lankan airline. But I wish to appreciate level of care that KLM had while we were in a helpless situation. This is while airline who issued the ticket to us (Sri Lankan airline) taking minimum care to help us to solve the issue. only thing that Sri Lankan airline did is giving us one alternative route (after taking very long time over the phone) which end up us us paying 60% or our original return ticket price as additional cost and kept us 18 hours at transit in Abu Dhabi.

However KLM staff allow us to take time, respond us whenever we talk to them and to finish the hazzel one staff member walk with us to Etihad counter at Amsterdam-Schiphol Airport to make sure that we get required help to transfer bags to Etihad system.

I really appreciate this help given the situation we were in. KLM never left us behind. When walking away from us she (this KLM staff member) did a nice appeal by saying -"next time fly with us, we too operate in this route". Actually we should have done that!

1  Thank RanjanaPerera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

Flight attendants very friendly and attentive. The flight was only one hour in length but we had been given a cheese sandwich, cookie, water and a wonderful cup of tea.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dot12017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

Adequate flight, what you would expect from economy.
The service was ok and the flights were on time

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank GundaJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC