3 of us flew from Mardrid to Venice in December last year. One of our check in luggage didn’t make the flight and we were very surprised by the quick communication from KLM. We received an email on landing informing us of the delay in getting the luggage to Venice. KLM kept us informed the arrival of our luggage and it was delivered to out hotel the next day. The flight itself was OK, the flight attendants friendly and helpful. Will definitely fly with KLM again.