This was my second flight on KLM on the same sector. The flight was very pleasant, with the cabin crew attentive and caring. The food was very good, and overall experience pleasant.
“Pleasant Flights”
Review of KLM Royal Dutch Airlines
6554
Date of travel: January 2019
Thank scubaevolutionindia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (32,823)
5,516 - 5,520 of 32,823 reviews
1
A disaster...they destroyed our luggage, now they are avoiding payment of the recompensation.Customer service is rude and unprofessional.They try to force you to accept minimal compensation for losses.Additionally, they didn't inform, that flight was cancelled, even if I submitted my mobile during check-in via internet.I had never experienced something like KLM.It's not European standard!
Date of travel: January 2019
Thank Agata_Zagr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IriesB, Manager at KLM Royal Dutch Airlines, responded to this reviewResponded 28 February 2019
We regret to read about your unfortunate experience. Normal use of your baggage may result in scratches, marks and small dents on your baggage and in other wear and tear. We are not liable for this. If you notice severe kinds of damage to your baggage, please report this right after your flight at the airport. With the report that is created there, you can file a claim with our Customer Care department. If you only found out about the damaged baggage later on, you can file your claim directly with our Customer Care department. Please note a claim for damaged baggage needs to be submitted within 7 days after arrival.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
8518
The flight was good, with some delays, but reasonably good. Catering in the plane was good as I only consume lactose-free meals. But the seating was cramped and neighbours to my seat were struggling to stay in their allocated space.
Date of travel: February 2019
Thank ArgyPargy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2510
Best airline and flights i have had in many years...friendly...efficient..no complaints at all...would recommend to anyone.
Date of travel: February 2019
Thank jeefogwr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5
Service was excellent. Food was not good at all. Flight home got
cancelled and was rerouted to London on British Airways. Had to rush at the airport to catch the flight to London since it was leaving earlier than our original flight.Thank God we went to the airport early.Long lay over in London.
Date of travel: January 2019
Thank AlitaS6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.