Do not use klm they will loose ur baggage!
I landed in Accra from Heathrow with no baggage
Then I was told the next day ONE of my bags have bin located and is on the way to me, then when I was meant to collect the one bag that was found they told me my bag has now ended up in Sweden (another day with out my bag) today is the third day and I still have not received my bag or any information about the missing bag I am so fuastrated

I was booking a flight but the confirmation never came to my email. I called KLM customer service and a person told me that the price had increased. I wanted to charge 500 dls more, and on the KLM page I kept seeing the same price that I had bought, so I asked how it was possible that they would raise the price of a ticket that I had already bought. Which gave me two options, cancellation and refund, which would lose 400 dollars in taxes or pay the 500 more dollars and keep the flight. Which I told him to cancel my reservation and he threatened me saying that he was going to put me on a blacklist and that I could not fly with any of the airlines in the skyteam group and hung up on me. He treated me with a very rude aptitude, he wanted to steal 500 dollars from me. I hope KLM takes action on the matter.

Its been 3 months and no resolution yet.

I cannot believe the sheer and utter incompetence to resolve what is nothing short of the airlines fault.

If you look at your camera footage at the check in at Schiphol Airport on the 31st Dec 2022, you will notice that I was required to place a designer luggage bag with its contents into another bag as check in luggage and to pay for the over weight item as extra baggage because of weight and other baggage restrictions.

This bag has never been returned to me, up until now I have not received a positive word on it nor its contents.

All my gifts, personal items, clothing, toiletries and items bought whilst traveling that was in that bag together with the bag itself has not been returned to me.

Herewith are all the reference numbers that were given to me, either telephonically or via the app.

I have three different AHL reference number:
C-6031518
C-5997491
C-5942783

I flew with KLM in 2000 and had the worst flying experience of my life. After 23 years I tried them again. I want to give credit where credit is due. This flight had the best flight crew I have ever seen. 287 passengers - 120 special order meals. The crew was hopping and handled it all with grace and smiles. Annette (not sure of spelling) has a smile that can light up a room, or in this care, a whole plane! Thanks for the great service and friendly smiles!

This flight from Taipei had a stopover in Seoul (ICN) to pick up passengers, before continuing onto to Amsterdam, then Toronto. We ended up with a couple of mechanical issues during that stopover that resulted in the flight getting cancelled.

Those who newly joined from Seoul were allowed off the plane and escorted out of the airport. The rest of us that started the journey from Taipei were held by immigration procedures for over 6 hours, despite some of us having K-etas.

The exemplary crew told us they would not leave us until we were through this junction. They did all they could to continually expedite things, even provided water and food from the plane and later directly involved the Station Manager.

If it were not for them, a number of us (myself included) would have missed our newly rescheduled flights, as there was no prioritization. At that point, we still had to officially exit the airport (enter South Korea), pick up luggage, re-check in, go through security, then proceed to gate.

None of us, including the flight crew had ever experienced a situation of this length before. The Purser and flight attendents went above and beyond, advocating for us passengers that day and I cannot Thank them enough. Thank you!!!