There are a few airlines that offer excellent service with delicious meals & free individual online entertainment at the palms of your hands, and it was all included in the airfare. Flying internationally I was taken care of even in the economy section. Thank you Korean Airlines for making my flight enjoyable! Recommend 1,000 times over.

We booked a flight from Houston to Bangkok. The first leg of our trip was rescheduled by the airlines and they put us on a flight that landed AFTER our connecting flight took off. They never notified us and when we finally found out and asked them to put us on a flight that would land before our connecting flight they said they couldn’t help since American Airlines was the provider of the first flight (supposedly they are part of an airline alliance). After hours on the phone with both KE and AA they just blame each other and no one will fix the issue. We have asked for a refund since we are at an impasse (which is not our fault and we have no power to fix) and KE said we have to pay the $300/person fee to cancel. So we book a flight for about $900, they change our itinerary so that it is impossible to get to our destination, they won’t correct this mistake, and they want us to pay $600 in fees to cancel??? Poorest customer service there is. DO NOT FLY WITH KOREAN AIRLINES, UNLESS YOU LIKE WASTING YOUR MONEY.

The food service and selection in first class on this airline is first rate. 3-4 different entree choices, each with different choices for the accompanying courses. There were 8 seats in first class and 2 attendants on my last flight, so attentiveness was superb also.

One complaint is the difficulty in getting the VERY small monitors in place. Almost not worth the effort. Everyone had to ask an attendant to help them. They need to update their seating to align with other major carriers for long distance flights and provide individual cubicles. There was plenty of room for this in the first class cabin.

I always have a great experience flying with Korean Air. My mother had her passport stolen on the way to the airport in Phnom Penh. They rebooked her two days later and took fantastic care, making sure she got to every gate she needed to on time. It's always a pleasure flying with Korean Air.

I was a bit skeptical as had never flown on Korean air -and thought language barrier would be a difficulty - they took good care of meals, seat allocation request and responded quickly to all queries - I forgot to pick one shopping bag from cabin while disembarking - wrote to them later - they confirmed to have found it and are keeping with them to be picked up by me - distributed kit of skipper and toothbrush which was so handy

Will definitely fly again