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“Highly Recommended!”
Review of Lufthansa


Reviewed 13 December 2017

Love Lufthansa! I missed connecting flight & even though Lufthansa didn't have to help me, they did!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Karmen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,121 - 5,125 of 25,344 reviews

Reviewed 13 December 2017

We purchased the airfare through a travel agency and then upgraded our Economy seating to Economy Plus which provides additional legroom. We were on Airbus 330-300 for both flights across the Atlantic and the $100 per person per flight was well worth the additional legroom. We sat in seats 23A and 23C (there is no 23B) for both flights and the seat in front of us was so far in front that we had to unbuckle our seatbelt in order to reach the magazine pouch on the back of the seat. Our feet did not reach the seat in front. It actually would have been better had the seats been a bit closer. The food is traditional Economy class food for a European airline (a lot of it and reasonably edible). The attendants also did a good job of keeping us hydrated with frequent drink rounds.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ramerog5051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

Unfortunately Lufthansa no longer allows free seat selection at the time of booking the flight, so we had to get to the airport even earlier than usual. The flight was late to depart and land, the plane was clean, food was reasonably good, in-flight entertainment selection was mediocre and the crew's attitude and attentiveness was good but far from the likes of Singapore Airlines or Thai or most South-East Asian airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank worldnomad_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

Apparently, Lufthansa has established a strategic alliance with SunExpress. I recently purchased a ticket HAJ-FRA-MAD in the Lufthansa website. At no point during booking you were advised that the FRA-MAD flight was serviced by SunExpress, not Lufthansa. None of the information provided on my electronic reservation allows me to check-in online on SunExpress website, necessary to, for example, confirm booking or change seats. There is not even a shared flight code !!! This service, for which I paid, is therefore not accessible.

To my complaint, the poor answer I received from SunExpress was: "Unfortunately you can not complete check in because for Lufthansa ticket we are unable to see them in our system. The ticket with Lufthansa just the flight and services with SunExpress. You bought the ticket from Lufthansa thats why you can not make chek in"

You can draw your own conclusions. If anyone is interested, all referred info is available (with screen shots).

1  Thank AlfonsoMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

Flight attendants very child friendly, always looking for the best way to make you feel the best experience in air

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank lorenatorresx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC